Regional Mua

**Regional Makeup Artist - Lancôme**

**Location: Durban**

**Who We Are**

At L’Oréal, we're not just about beauty products; we're about empowering people to embrace their own unique beauty and change the world. For over a century, our passion for innovation has fuelled our mission to offer every individual the best in beauty. We're a company driven by creativity, a pioneering spirit, and a commitment to making a positive impact. Lancôme, a brand of L'Oréal, embodies elegance and luxury, offering a sophisticated range of skincare, makeup and fragrances for the modern woman.

**A Day in the Life**

Ready to inspire and empower others through the art of makeup? As a Lancôme Makeup Artist, you will be a brand ambassador, using your expertise and passion to deliver exceptional customer experiences and drive sales. This dynamic role blends artistry, consultation, and education to create a welcoming and luxurious environment for every client.

**Key Responsibilities**:
**Client Experience & Sales**:

- Provide personalized makeup consultations and services, showcasing artistry and product knowledge to create a luxurious and engaging client experience.
- Achieve brand sales targets by recommending and demonstrating products, employing effective cross-selling techniques, and converting consultations into sales.
- Build and maintain a loyal clientele through personalized interactions, expert advice, and follow-up to cultivate lasting relationships.
- Proactively book makeup consultations and services to maximize client engagement and drive sales performance.

**Artistry & Expertise**:

- Possess expert knowledge of Lancôme's product range (features, benefits, usage), confidently educating clients on skincare and fragrance offerings to maximize sales opportunities.
- Stay abreast of current beauty trends, techniques, and competitive products to maintain a cutting-edge skillset and provide relevant recommendations.
- Assist in the design and development of service rituals and specific makeup techniques to enhance the client experience.

**Training & Team Collaboration**:

- Support classroom training sessions by demonstrating makeup techniques, sharing expertise, and fostering skill development within the team.
- Perform assessments of Beauty Advisors on counter
- Partner with Counter Managers and Flagship Managers to provide targeted training and support, ensuring a consistently high standard of artistry and service.

**Operations & Merchandising**:

- Ensure the counter and makeup stations are impeccably maintained, reflecting Lancôme’s brand image of luxury and sophistication.
- Assist with inventory management, stock replenishment, and visual merchandising to create an appealing and well-stocked environment.
- Utilize the POS (MARS) system effectively, processing transactions accurately and efficiently while adhering to all company procedures.
- Implement brand CRM procedures to recruit new clients, gather data, and build loyalty within the Lancôme community.
- Handle customer complaints with professionalism and empathy, striving for timely and satisfactory resolutions to maintain brand reputation.

**Who You Are**:

- A passionate and experienced makeup artist with a strong understanding of luxury retail and exceptional client service skills.
- A confident communicator and skilled relationship builder, able to connect with clients from diverse backgrounds and provide personalized recommendations.
- A team player who thrives in a fast-paced environment, enjoys sharing knowledge, and actively contributes to a positive and collaborative team culture.
- A creative individual with a keen eye for detail, a commitment to staying ahead of beauty trends, and a passion for the transformative power of makeup.

**What We Offer**:
At L'Oréal, we believe in rewarding and recognizing the contributions of our people. We offer a competitive compensation and benefits package, exciting opportunities for professional growth, and a dynamic and inclusive work environment.
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