Outbound Call Center Director

1 week ago

Cape Town, South Africa MCI Careers Full time

LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW:
**Job Title**:Outbound Call Center Director (Political Campaign)

**Job Type**: Full-time, Permanent

**Location**: Onsite, Cape Town (US hours)

**About Us**:
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

**Position Overview**:
We are seeking a seasoned and visionary Outbound Call Center Director to lead our political campaigning initiatives. As a Director, you will play a pivotal role in shaping the direction of our outreach efforts, driving strategic decision-making, and ensuring the success of our political campaigns.

POSITION RESPONSIBILITIES:
**Key Responsibilities**:

- Develop and execute comprehensive outbound call center strategies and campaigns focused on political advocacy, voter mobilization, and grassroots engagement.
- Lead a multidisciplinary team of call center managers, supervisors, agents, and campaign strategists, providing guidance, direction, and support to achieve campaign objectives.
- Establish campaign goals, targets, and performance metrics, and oversee the tracking, analysis, and reporting of campaign outcomes to stakeholders and senior management.
- Collaborate with political consultants, campaign advisors, and external partners to develop campaign messaging, scripts, and voter outreach strategies that align with campaign objectives and resonate with target audiences.
- Drive innovation and continuous improvement in campaign tactics, technologies, and methodologies to optimize campaign effectiveness, efficiency, and impact.
- Ensure compliance with campaign regulations, legal requirements, and ethical standards in all outreach activities, data management practices, and communications.
- Manage campaign budgets, resource allocation, and expenditure to maximize return on investment and achieve cost-effective campaign outcomes.
- Foster a culture of accountability, transparency, and excellence within the call center team, promoting professional development, teamwork, and a commitment to achieving campaign goals.
- Represent the organization in political forums, community events, and stakeholder meetings, advocating for campaign priorities, building relationships, and advancing campaign objectives.
- Stay informed about political developments, policy issues, and electoral trends, and provide strategic insights, analysis, and recommendations to inform campaign decision-making and messaging.

CANDIDATE QUALIFICATIONS:
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
- Bachelor's degree in Business Administration, Finance, or related field; advanced degree or certifications in management or leadership preferred.
- Extensive experience in senior leadership roles within outbound call center environments, with a proven track record of success in political campaigning, advocacy, or related fields
- Strong strategic thinking, analytical, and problem-solving skills, with the ability to translate complex political issues and campaign objectives into actionable plans and initiatives.
- Exceptional communication, negotiation, and relationship-building skills, with the ability to engage and influence diverse stakeholders, including political leaders, donors, volunteers, and community members.
- Deep knowledge of political processes, electoral systems, and campaign strategies, with a passion for civic engagement, social justice, and democratic participation.
- Proficiency in campaign management tools, CRM systems, and data analytics software to track, analyze, and optimize campaign performance.
- Demonstrated leadership qualities, including vision, integrity, resilience, and the ability to inspire, motivate, and empower teams to achieve ambitious goals.
- Flexibility to work evenings, weekends, and irregular hours as needed to support campaign activities, attend events, and meet deadlines.
- Bachelor's degree in political science, public administration, communications, or a related field; advanced degree or professional certifications preferred.

CONDITIONS OF EMPLOYMENT:

- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS:
**WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?**

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary an

  • Telemarketer Required for Outbound Center

    6 days ago

    Cape Town, South Africa Linda Recruit for Call Center Full time

    Telemarketing company looking for outbound call agents We a call center looking for individuals to join our growing team We do telephonic sales and assist client with cellular products. Requirments: - Matric or Grade 11 - Must be outspoken and goal driven - Must speak fluent English /Afrikaans or any African Lang On offer: - Basic and Commission...

  • Recruitment for Call Center Agents March 2023

    4 weeks ago

    Cape Town, South Africa Linda Recruit for Call Center Full time

    We are looking for outspoken ,goal getter ,Money driven individuals top join our dynamic team. We are an outbound call center We do sales telepathically. **Requirements**: - Matric - Must be outspoken and computer literate. - Must speak fluent English /Afrikaans or any African Lang On offer: - Basic and Commission - Incentives Full Training will be...

  • Outbound Call Center Specialist

    4 days ago

    Cape Town, Western Cape, South Africa VirtuHire Full time

    Job Overview:">VirtuHire is seeking a highly motivated and skilled Call Center Agent to join our team.">Responsibilities:">Make outbound calls to acquire new customers and provide excellent customer serviceHandle incoming calls efficiently and professionallyUtilize strong verbal communication skills to provide accurate information and support to...

  • Inbound Call Center Director

    1 week ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Director **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Outbound Call Center Representative

    2 hours ago

    Cape Town, Western Cape, South Africa Paqueta Personnel Full time

    Paqueta Personnel is a leading recruitment agency seeking an Outbound Call Center Representative to join our team. As a key member of our collections department, you will be responsible for communicating with customers and resolving outstanding accounts.About the Company :Paqueta Personnel is a reputable recruitment agency with a strong presence in Montague...

  • Outbound Call Center Supervisor

    1 week ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Outbound Call Center Supervisor (Political Campaign) **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs...

  • Outbound Call Center Manager

    1 week ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Outbound Call Center Manager (Political Campaign) **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of...

  • Call Center Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Arvo Full time

    Our client in the Property Sector is currently looking for a Call Center Manager to join their finance team as soon as possible in Observatory.Company Overview:They are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, they aim to be the forefront brokerage brand globally, driven...

  • Outbound Call Center Agent

    1 week ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Outbound Call Center Agent (Political Campaign) **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of...

  • Inbound Call Center Agent

    1 week ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Director of Call Center Operations

    1 week ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Director of Call Center Operations **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients....

  • Call Centre Agent

    1 week ago

    Cape Town, South Africa Yo'loco Full time

    A call center agent working in an outbound capacity is required with great communication and listening skills, along with exceptional marketing abilities. **Qualifications & Skills** Matric If you have had some experience or exposure in a customer service environment, you may be considered a great choice to hire for this position. Exceptional knowledge...

  • Call Center Team Member

    4 days ago

    Cape Town, Western Cape, South Africa VirtuHire Full time

    About This Role:">This Call Center Agent position at VirtuHire offers an exciting opportunity to work in a dynamic environment and contribute to the company's mission of providing top-notch service.">Key Responsibilities:">Answer incoming calls and respond to customer inquiries in a professional and courteous mannerMake outbound calls to acquire new...

  • Managing Director

    1 week ago

    Cape Town, South Africa SubjectWell Full time

    **About SubjectWell**: SubjectWell is a venture-backed technology startup on an unstoppable mission to disrupt patient recruitment for clinical trials, a $100 billion dollar sector. Clinical trials need millions of qualified patient volunteers, but regularly fall behind schedule because patients are unaware of the benefits of clinical trials or even how to...

  • Outbound Call Center Agent

    3 weeks ago

    Cape Town, Western Cape, South Africa Kontak Recruitment Full time

    Outbound Call Center Agent (JB5014)Cape Town, Western Cape R5 500 basic plus commission, and incentives PermanentAre you a natural-born salesperson with a passion for connecting with people? Do you thrive on challenges, excel on the phone, and have a proven track record in selling insurance or similar products? If you're goal-driven, confident, and ready to...

  • Outbound Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Kontak Recruitment Full time

    Outbound Call Center Agent (JB5014)Cape Town, Western Cape R5 500 basic plus commission, and incentives PermanentAre you a natural-born salesperson with a passion for connecting with people? Do you thrive on challenges, excel on the phone, and have a proven track record in selling insurance or similar products? If you're goal-driven, confident, and ready to...

  • Inbound Call Center Manager

    1 week ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Inbound Call Center Supervisor

    1 week ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With...

  • Outbound Call Centre Consultant

    2 weeks ago

    Cape Town, South Africa Vantage Debt Management Full time

    **Duties and Responsibilities**: We are seeking a dynamic individual to join our team as a Debt Consultant. Responsibilities include: - Conducting cold calls to potential clients. - Managing client interactions and processes in accordance with company procedures. - Utilizing tech-savvy skills to streamline tasks and enhance client experience. - Analyzing...

  • Remote - Call Centre Sales Agent

    7 days ago

    Cape Town, South Africa Mariposa Call Center Full time

    Mariposa is growing again; our biggest client has an exciting new opportunity for us here! We are currently looking for full-time, experienced Sales representatives (remote) to join our business to the consumer sales team. Our fun and supportive culture are in a place where you can develop your sales career and grow within our organization. We are hiring...