Customer Service Representative

5 days ago


Roodepoort, Gauteng, South Africa Stanbic Bank Tanzania Full time

Job Summary

The Customer Service Representative - Complaints role is responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner. This role requires strong communication and analytical skills, as well as the ability to work independently and as part of a team.

Key Responsibilities

  • Respond to customer inquiries and resolve complaints in a fair and timely manner.
  • Analyze customer information to identify potential needs and develop solutions.
  • Communicate effectively with customers via various channels, including call centre, social media, and executive platforms.
  • Collaborate with business units to implement corrective actions and prevent future complaints.
  • Monitor and report on complaint trends and areas for improvement.

Requirements

To succeed in this role, you will need:

  • A minimum of 2-4 years' experience in short-term insurance, preferably with knowledge of its associated products, processes, and systems.
  • Experience in complaints management and application of complaints regulations.
  • Strong analytical and problem-solving skills, with ability to operate within a service-focused environment.
  • Excellent communication and interpersonal skills, with ability to work with diverse stakeholders.
  • Good computer literacy and proficiency in MS Office suite.

What We Offer

We offer a competitive salary package and opportunities for career growth and development.



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