Customer Service Representative
5 days ago
Job Summary
The Customer Service Representative - Complaints role is responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner. This role requires strong communication and analytical skills, as well as the ability to work independently and as part of a team.
Key Responsibilities
- Respond to customer inquiries and resolve complaints in a fair and timely manner.
- Analyze customer information to identify potential needs and develop solutions.
- Communicate effectively with customers via various channels, including call centre, social media, and executive platforms.
- Collaborate with business units to implement corrective actions and prevent future complaints.
- Monitor and report on complaint trends and areas for improvement.
Requirements
To succeed in this role, you will need:
- A minimum of 2-4 years' experience in short-term insurance, preferably with knowledge of its associated products, processes, and systems.
- Experience in complaints management and application of complaints regulations.
- Strong analytical and problem-solving skills, with ability to operate within a service-focused environment.
- Excellent communication and interpersonal skills, with ability to work with diverse stakeholders.
- Good computer literacy and proficiency in MS Office suite.
What We Offer
We offer a competitive salary package and opportunities for career growth and development.
-
Customer Service Representative Pharmacy
2 days ago
Roodepoort, Gauteng, South Africa Shoprite Group of Companies Full timeJob SummaryWe are seeking a Customer Service Representative Pharmacy to join our team.The successful candidate will be responsible for:Providing exceptional customer service by greeting customers in a friendly and welcoming mannerMaintaining a high level of customer service by monitoring customer activity and preventing shopliftingEnsuring the smooth...
-
Pharmacy Customer Service Representative
6 days ago
Roodepoort, Gauteng, South Africa Shoprite Group of Companies Full timeOur Pharmacy Customer Service Representative plays a vital role in ensuring the smooth operation of our pharmacy services.This includes greeting customers, answering questions, and providing assistance with prescriptions and other pharmacy-related inquiries. You will also be responsible for processing transactions, handling returns and exchanges, and...
-
Guest Services Representative
1 day ago
Roodepoort, Gauteng, South Africa Hinduja Global Solutions Full timeWe are seeking a highly skilled Guest Services Representative to join our team at Hinduja Global Solutions!As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Your primary duties will include checking guests in and out, handling...
-
SHE Representative
5 days ago
Roodepoort, Gauteng, South Africa South African National Blood Service Full timeSouth African National Blood Service Job Requirements:We are seeking a talented and diligent SHE Representative to join our team. The successful candidate will contribute to the development and implementation of health, safety, and environmental policies, ensuring a safe working environment and promoting environmentally responsible practices.Main...
-
Customer Service Consultant
3 weeks ago
Roodepoort, Gauteng, South Africa AfroCentric Group Full timeJob title : Customer Service Consultant - RoodepoortJob Location : Gauteng, RoodepoortDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries Role Description: We are seeking a dedicated professional to join our team of Service Consultants, focusing on delivering exceptional client service and quality. You will follow...
-
IT Services Representative
2 days ago
Roodepoort, Gauteng, South Africa Matrix Warehouse Blueberry Full timeAt Matrix Warehouse Blueberry, we deliver comprehensive software, technical, and networking services to our clients. We are committed to excellence and strive to build long-term relationships with our clients.Job RoleWe are seeking a highly skilled Technician and Internal Sales professional to join our team. The successful candidate will be responsible for...
-
Customer Service Consultant
1 week ago
Roodepoort, Gauteng, South Africa AfroCentric Group Full timeDirect message the job poster from AfroCentric GroupHuman Capital Shared Service, Governance Risk and TechnologyLocation: Cape Town - Woodstock / Johannesburg – RoodepoortJob Classification type: PermanentRemuneration Package: Market RelatedJoin Our Talent PoolThe AfroCentric Group is continuously on the lookout for individuals with expertise in the field...
-
Customer Service Expert
5 days ago
Roodepoort, Gauteng, South Africa OneCart Full timeJob Title: Customer Service ExpertAbout the PositionThis is an exciting opportunity to become part of our dedicated customer service team at OneCart, providing world-class support to our valued clients.Key FunctionsDeliver exceptional customer experiences by responding effectively to inquiries and resolving any issues that may arise.Cultivate trust and...
-
Sales Representative
1 day ago
Roodepoort, Gauteng, South Africa MTN Uganda Full timeWe are seeking a highly motivated Sales Representative to join our team in Uganda. In this role, you will be responsible for consistently meeting and exceeding weekly, monthly, and annual sales targets.Key ResponsibilitiesConvert leads into activated sales through outbound and inbound campaigns.Achieve and maintain a strong conversion rate.You will also be...
-
Sales Representative
7 days ago
Roodepoort, Gauteng, South Africa The Building Company Full timeSales Representative (External) - Tiletoria JohannesburgThe Building Company2025/02/04 RoodepoortJob Reference Number: 701103000901Department: TiletoriaIndustry: RetailJob Type: PermanentPositions Available: 1Salary: Market Related The main purpose of the job is to provide an external presence in the company in the building material market for the company,...
-
In-Store Sales and Customer Support
6 days ago
Roodepoort, Gauteng, South Africa Shoprite Group of Companies Full timeWe are seeking a highly motivated and results-driven individual to join our pharmacy team as an In-Store Sales and Customer Support representative.In this role, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment. You will also assist with visual merchandising,...
-
Health and Beauty Representative
2 days ago
Roodepoort, Gauteng, South Africa Clicks Group Limited Full timeWe are looking for a Health and Beauty Representative to join our team at Clicks Group Limited. The successful candidate will be responsible for delivering exceptional customer service, providing expert advice on beauty products, and promoting our range of health and beauty products.Job Objectives:To consult with customers, answer product-based questions,...
-
Debtor Services Administrator
4 hours ago
Roodepoort, Gauteng, South Africa South African National Blood Service Full timeWe are seeking a seasoned Debtor Services Administrator to join our team at South African National Blood Service.In this role, you will be responsible for managing debtor accounts, building strong relationships with customers, and contributing to the achievement of operational objectives.The ideal candidate will possess 1-2 years of experience in an Accounts...
-
Customer Service Expert
4 days ago
Roodepoort, Gauteng, South Africa Standard Bank of South Africa Limited Full timeThis is an excellent opportunity to join Standard Bank of South Africa Limited as a Teleconsultant, Servicing Credit Life Admin.We're looking for a skilled professional with experience in customer service, particularly in the insurance industry.The ideal candidate will be proficient in resolving queries, providing support to customers, and building strong...
-
Sales Representative
2 days ago
Roodepoort, Gauteng, South Africa The Individual Touch Full timeSeeking a dynamic, corporate Sales RepresentativePOSITION INFO :Seeking dynamic, strong External Field Sales Representative to join this amazing teamLocation: Candidate must reside in Randburg / Sandton / Roodepoort / KrugersdorpRequirements:Own vehicle essentialMin of 2 years external field sales experience essentialResponsibilities:Meet with potential...
-
Pharmaceutical Representative Role
1 day ago
Roodepoort, Gauteng, South Africa The Legends Agency Full timeThe Legends Agency is currently seeking a skilled RX Representative to promote and sell prescription medications to healthcare professionals. This role offers a comprehensive training program and excellent career development opportunities.Job SummaryThis position involves developing and maintaining strong relationships with doctors, specialists, and...
-
Roodepoort, Gauteng, South Africa Hinduja Global Solutions Full timeHinduja Global Solutions is seeking a highly skilled Receptionist and Customer Service Specialist to join our team!As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Your primary duties will include checking guests in and out,...
-
Business Development Representative
5 days ago
Roodepoort, Gauteng, South Africa Dma Group Full timeWe are seeking a skilled Business Development Representative to join our team at Dma Group.About the RoleAs an External Sales Specialist, you will be responsible for selling technical equipment, consumables, PPE, and gas to various industries in the West Rand area.You will need to have 2-3 years of external sales experience, be technically minded, and have...
-
Medical Sales Representative
5 days ago
Roodepoort, Gauteng, South Africa Salesworx Specialist Sales Recruitment Full timeJob OverviewAs a Medical Sales Representative with our organization, you will play a critical role in driving sales growth and expanding our customer base.About the Job:Achieve revenue sales and targets for assigned therapies within own geographical or business area.Propose and provide each customer with appropriate solutions that will maximize opportunities...
-
Business Development Representative
7 days ago
Roodepoort, Gauteng, South Africa The Building Company Full timeThe Building Company is seeking a skilled Sales Representative to join our team. As an External Sales Professional, you will play a crucial role in providing an external presence for the company in the building material market. Your primary responsibilities will include following up on contacts for new business opportunities and serving as a liaison between...