Cellular Store Operations Manager

2 months ago


Durban, KwaZulu-Natal, South Africa Mr Price Full time

Overview:

As the leader of a Mr Price Money Cellular outlet, you will be responsible for overseeing the daily operations to ensure that the store meets its objectives, targets, and standards of customer service excellence.

Inventory Control:

  • Ensure accurate receipt and unpacking of stock to effectively merchandise and replenish the store.
  • Monitor stock levels using established processes, including stock counts and loss prevention strategies, to maintain optimal inventory.
  • Maintain the stockroom to uphold cleanliness and organization standards.
  • Authorize inventory write-offs, manage breakages, recalls, and returns efficiently.

Sales Performance & Profitability:

  • Analyze sales and profitability metrics to collaborate with management on operational strategies aimed at enhancing sales performance.
  • Stay informed about product performance to provide actionable feedback to the support center.
  • Identify and suggest new initiatives to boost sales and brand visibility, including in-store marketing and competitor analysis.

Compliance & Risk Management:

  • Conduct regular compliance checks through audits and reports to ensure adherence to company policies and safety standards.

Customer Experience Enhancement:

  • Implement customer experience strategies through effective execution of business directives, promotions, and visual merchandising to meet service standards.

Team Leadership & Development:

  • Lead the store team to achieve key performance indicators and align with the operational strategy of the company.
  • Identify training and development needs to foster talent management and succession planning.
  • Oversee recruitment and performance management in accordance with company policies.

Innovation Implementation:

  • Ensure the successful rollout of innovation initiatives from Head Office to enhance customer satisfaction and streamline in-store processes.

Qualifications:

  • NQF level 4 (Grade 12) or equivalent.
  • Minimum of 3 years’ experience in a management role within retail.
  • Proficient in sales management, budgeting, and communication.
  • Understanding of retail operations, customer service, and product offerings in the cellular sector.


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