Cellular Store Operations Manager
2 months ago
Overview:
As the leader of a Mr Price Money Cellular store, you will be responsible for overseeing daily operations to ensure that all objectives, targets, and customer service standards are not only met but exceeded.
Inventory Control:
- Ensure accurate receipt and unpacking of stock to effectively merchandise and replenish the store.
- Monitor stock levels through established processes, including stock counts and loss prevention strategies to mitigate risks.
- Maintain the stockroom to uphold high housekeeping standards.
- Authorize write-offs, breakages, recalls, and returns as necessary.
Sales Enhancement & Profitability:
- Analyze sales and profitability reports to collaborate with management on operational action plans aimed at boosting sales performance.
- Stay informed about in-store product performance to provide valuable feedback to the support center.
- Identify and suggest new opportunities for sales growth and brand visibility, including in-store marketing and competitor analysis.
Compliance & Risk Management:
- Conduct compliance checks through various defined processes, including audits and health & safety standards, to ensure adherence to policies.
Customer Experience Oversight:
- Implement customer experience processes effectively, ensuring high standards of service through various initiatives.
Team Leadership & Development:
- Lead the store team to achieve key performance indicators in alignment with company values.
- Identify training and development needs, focusing on talent management and succession planning.
- Manage recruitment and performance in accordance with company policies.
Innovation Implementation:
- Ensure the execution of innovation initiatives from Head Office to enhance customer satisfaction and streamline in-store processes.
Qualifications:
- NQF level 4 (Grade 12) or equivalent.
- Minimum of 3 years' experience in a management role within retail.
- Strong skills in sales and service management, budgeting, and communication.
- Understanding of retail trade, customer service, and cellular products.
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