Cellular Store Operations Manager

2 months ago


Durban, KwaZulu-Natal, South Africa Mr Price Full time

Overview:

As the leader of a Mr Price Money Cellular store, you will be responsible for overseeing daily operations to ensure that all objectives, targets, and customer service standards are not only met but exceeded.

Inventory Control:

  • Ensure accurate receipt and unpacking of stock to effectively merchandise and replenish the store.
  • Monitor stock levels through established processes, including stock counts and loss prevention strategies to mitigate risks.
  • Maintain the stockroom to uphold high housekeeping standards.
  • Authorize write-offs, breakages, recalls, and returns as necessary.

Sales Enhancement & Profitability:

  • Analyze sales and profitability reports to collaborate with management on operational action plans aimed at boosting sales performance.
  • Stay informed about in-store product performance to provide valuable feedback to the support center.
  • Identify and suggest new opportunities for sales growth and brand visibility, including in-store marketing and competitor analysis.

Compliance & Risk Management:

  • Conduct compliance checks through various defined processes, including audits and health & safety standards, to ensure adherence to policies.

Customer Experience Oversight:

  • Implement customer experience processes effectively, ensuring high standards of service through various initiatives.

Team Leadership & Development:

  • Lead the store team to achieve key performance indicators in alignment with company values.
  • Identify training and development needs, focusing on talent management and succession planning.
  • Manage recruitment and performance in accordance with company policies.

Innovation Implementation:

  • Ensure the execution of innovation initiatives from Head Office to enhance customer satisfaction and streamline in-store processes.

Qualifications:

  • NQF level 4 (Grade 12) or equivalent.
  • Minimum of 3 years' experience in a management role within retail.
  • Strong skills in sales and service management, budgeting, and communication.
  • Understanding of retail trade, customer service, and cellular products.


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