Store Manager

7 days ago


Durban, KwaZulu-Natal, South Africa Mr Price Full time

We are seeking a highly skilled and experienced Store Manager to lead our Mr Price Cellular stores in KwaZulu-Natal. As a Store Manager, you will be responsible for driving sales growth, improving customer experience, and ensuring operational excellence.

Key Responsibilities:

  • Lead and manage the daily operations of a Mr Price Cellular store to achieve sales targets and customer service standards.
  • Develop and implement strategies to drive sales growth, improve customer experience, and increase profitability.
  • Monitor and manage stock levels, ensure accurate receiving and unpacking, and maintain a clean and organized stockroom.
  • Authorise write-offs, breakages, recalls, and returns, and ensure compliance with company policies and procedures.
  • Analyse sales and profitability reports to identify areas for improvement and develop action plans to increase sales performance.
  • Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
  • Identify and propose new opportunities to increase sales and brand awareness, including in-store marketing and competitor shopping.
  • Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
  • Ensure and maintain the implementation of customer experience processes, including customer feedback and general housekeeping to meet customer service standards.
  • Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
  • Identify and drive training, coaching, and development needs with a focus on talent management and succession planning.
  • Recruit, administer, and manage performance in accordance with company policies and procedures.
  • Ensure implementation of Innovation initiatives from Head Office to delight our customers and improve in-store processes in a more efficient manner.

Requirements:

  • NQF level 4 (Grade 12) or equivalent.
  • 3 years' experience in a store management position.
  • Sales and service management, budgeting, computer literacy, communication skills.
  • Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding.

A reminder that this is a talent pool advert and not a live vacancy.


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