Inbound Call Centre Agent

3 days ago


Durban, KwaZulu-Natal, South Africa Ignition Group Full time

Ignition Group is hiring an Inbound Call Centre Agent to join our team in Durban. As a key member of our customer care team, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction.

Key Responsibilities
  • Taking inbound calls from customers regarding sales, product queries, and complaints.
  • Providing solutions with the objective of retaining customers and initiating corrective action as needed.
  • Supporting Team Leaders with various daily reports to networks.
Requirements
  • A matric qualification is essential.
  • A minimum of 1-year customer care experience within an inbound call centre or customer care environment.
  • Great listener and communicator.
  • Familiarity with MS Excel and Word.


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