Customer Service Agent
4 days ago
Job Location : KwaZulu-Natal, Durban
Deadline : April 05, 2025
The detail :
- Query Resolution
- Enhance the overall customer experience and ensure customer satisfaction and turnaround time on queries.
- Take inbound calls from customers regarding sales, product queries, and complaints, assisting customers with every request.
- Offer solutions with the objective of retaining customers and initiate corrective action as needed.
- Reporting
- Provide accurate feedback from issues arising from inbound calls, ensuring first call resolution within service level agreements.
- Support Team Leaders with various daily reports to networks.
- Analyse data and report on trends and anomalies within each segment of the business unit.
- Escalations
- Liaise with service providers, networks, and 3rd parties around escalated queries to ensure all queries are resolved within the agreed time frames.
Requirements
Are you this person?
- Do you have a matric qualification?
- Do you have a minimum of 1-year customer care experience within an inbound call centre or customer care environment?
- Are you a great listener and an even greater communicator?
- Are you detail-oriented in administration?
- Are you proficient in MS Excel and Word?
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