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Food Service Manager: Catering Operations

2 months ago

Port Elizabeth, Eastern Cape, South Africa NMU Full time
CORE PURPOSE OF JOB

The successful candidate will be responsible for managing the profitability and productivity of the catering outlet by efficiently and effectively managing staff in providing quality food and maintaining customer satisfaction and hygiene standards in accordance with applicable legislation relating to health and safety.

KEY PERFORMANCE AREAS
  • Ensure efficient and quality production and delivery of food
  • Set up and manage the in-house dining areas effectively
  • Run the kitchen efficiently and effectively
  • Manage staff effectively
  • Control and manage documentation and reporting
  • Maximise financial output and minimise financial risk and loss
  • Manage stock effectively
  • Ensure compliance to food, health, and safety requirements
  • Deliver customer service excellence
CORE COMPETENCIES

The incumbent of this position must have:

  • Proficiency in computer applications (MS Office)
  • Thoroughness in all aspects of work
  • Results-orientation and a focus on achieving goals
  • Ability to work effectively in a team and collaborate with others
  • Effective human resources management skills
  • Financial acumen and ability to manage finances effectively
  • Customer service orientation and a focus on delivering excellent customer service
  • Planning and organisational skills
  • Effective communication skills
  • Diversity and inclusion awareness
  • Flexibility and adaptability in a fast-paced environment
  • Accountability for actions and decisions
  • Conflict management skills
  • Knowledge and understanding of food, health, and safety requirements
  • Problem-solving skills
  • A sense of urgency and ability to work under pressure
MINIMUM REQUIREMENTS
  • Grade 12 plus a relevant qualification in the food/hospitality industry (M+2)
  • Valid driver's licence
  • 2-5 years' experience in the food services environment, plus 2-3 years' experience in a management role
  • 1-2 years' experience in a customer services role