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Customer Service Specialist
2 weeks ago
M-KOPA Kenya Limited is seeking a Customer Service Specialist to play a crucial role in our retail operations. The ideal candidate will be responsible for managing stock distribution, providing exceptional support to customers and sales teams, and ensuring accurate tracking of stock levels.
As a key member of our team, the Customer Service Specialist will handle phone swaps and returns, process customer issues and inquiries, and troubleshoot problems. They will also assist the sales team in acquiring and upgrading sales, contributing to hitting targets and achieving company goals.
The successful candidate will have excellent communication and presentation skills, with experience in front office management and inventory management. They will be able to work calmly in high-pressure situations and possess proficiency with smartphones and computer applications.
M-KOPA offers a dynamic and supportive work environment, where employees can grow their careers through diverse development programs and coaching partnerships. We prioritize well-being and flexibility, making us an attractive employer for those who value individual journeys.
