Customer Service Operations Manager
7 days ago
PG Glass, the leading supplier of auto glass and building glass replacement services in Southern Africa, is seeking a Senior Customer Service Consultant to manage the front desk of one of its Fitment Centres. This role involves providing professional operational support and general business consultation to customers and staff while ensuring compliance with corporate identity, operating standards, and business processes.
The ideal candidate will have 5 years of working experience with a strong focus on customer service, including at least 2 years of experience as a Customer Service Consultant within PG Glass. They should possess excellent interpersonal skills, telephonic skills, problem-solving skills, and business acumen. Leadership skills and knowledge of SAP are also essential for this role.
The main objectives of this position include contributing to the achievement of company goals by following effective stock control procedures, generating sales, managing cash effectively, and adhering to company processes. The consultant will also be responsible for handling claims accurately and quickly, processing internal sales to standard business practices, and utilizing scheduling systems to maximize productivity.
This role requires a high level of product knowledge within the automotive and building glass industry. The successful candidate will be expected to upsell and develop counter staff, identify potential detractors that may negatively affect Nett Promoter Scores (NPS), and escalate any discrepancies to management.
To succeed in this role, the candidate should have a Grade 12 qualification, General Management/Supervisory Development Certificate, functional knowledge of SAP, and computer literacy. Excellent communication skills and the ability to work well under pressure are also required.
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commercial operations manager
4 weeks ago
Nelspruit, Mpumalanga, South Africa Farm Manager SA Full timeMINIMUM REQUIREMENTSRelevant tertiary qualification in Agriculture (Horticulture, Agronomy, Soil Science), or Supply Chain Management.Five years experience at a management level with well-developed leadership skills in fresh produce post-harvest management or supply chain management.Strong understanding of food safety standards and regulatory...
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commercial operations manager – fm2080
2 weeks ago
Nelspruit, Mpumalanga, South Africa Farm Manager SA Full timeNelspruit Area – Mpumalanga: Our client is looking for a Commercial Operations Manager to join the team.Upload your CV to this specific CLICK THIS LINK and apply directly.Minimum RequirementsRelevant tertiary qualification in Agriculture (Horticulture, Agronomy, Soil Science), or Supply Chain Management.Five years' experience at a management level with...
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Customer Service Agent
2 weeks ago
Nelspruit, Mpumalanga, South Africa Recruitment & Selection Full timeService ManagerOur client is in search of a highly skilled and motivated individual to assume the role of Service Manager at their dealership.Primary Responsibilities:Lead a team of proficient technicians and service advisors to provide exceptional automotive services.Cultivate a positive and collaborative work environment.Ensure the delivery of high-quality...
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Automotive Service Operations Manager
5 hours ago
Nelspruit, Mpumalanga, South Africa Automotive Company Full timeAbout the RoleWe are seeking a highly experienced and skilled Service Manager to oversee the daily operations of our Service Department, ensuring exceptional customer satisfaction and operational efficiency.Key Responsibilities:Operational Leadership: Oversee the daily operations of the Service Department, driving high-performance service delivery and...
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Nelspruit, Mpumalanga, South Africa Service Solutions Staffing Full timeJob Overview:As a Business Development Manager - Customer Engagement, you will be responsible for developing and executing strategies to engage with customers, drive revenue growth, and build long-term relationships.Key Responsibilities:Engage with existing and potential customers to understand their needs and preferences.Develop and implement effective...
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Customer Service Representative
2 days ago
Nelspruit, Mpumalanga, South Africa Khayalami Hotels Full timeKhayalami Hotels is a dynamic and growing hotel group with a presence in various parts of South Africa. We are seeking a highly motivated and experienced Front Desk Receptionist to join our team.The successful candidate will have a strong background in hospitality, with experience in using Opera and Front Office systems and procedures. They will be...
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Motor Service Operations Manager
6 days ago
Nelspruit, Mpumalanga, South Africa Stepco Recruitment Full timeAt Stepco Recruitment, we are seeking a skilled Motor Service Operations Manager to lead our service department.The ideal candidate will have senior dealership experience and a proven track record in delivering high customer satisfaction.Key responsibilities include managing an organized and profitable service department, mentoring and leading departmental...
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Service Manager
3 days ago
Nelspruit, Mpumalanga, South Africa Automotive Company Full timeService Manager Automotive Industry: Service Manager Location: South AfricaPosition: Service ManagerIndustry: Premium Automotive Are you a driven and passionate leader in the automotive industry? Do you have a strong background in managing high-performance service operations? Our organisation seeking a dynamic Service Manager to join our team. Key...
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Customer Service Ambassador
7 days ago
Nelspruit, Mpumalanga, South Africa Findojobs South Africa Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Personal Shopper to join our team in Secunda, Mpumalanga.Key ResponsibilitiesProvide exceptional customer service by offering advice and guidance on products, preparing orders for delivery, and addressing customer queries.Ensure that customers have an outstanding shopping experience by being...
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Operations and Customer Experience Director
2 days ago
Nelspruit, Mpumalanga, South Africa Sanlam Full timeKey ResponsibilitiesDevelop and execute strategies to grow the customer base and revenue of Sanlam Retail MassLead a service delivery culture and ecosystem within and outside of the branch to enable an optimal client experienceManage operational costs in line with allocated budgets and drive performance through incentive tactics
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Customer Service Lead Job Opportunity
3 days ago
Nelspruit, Mpumalanga, South Africa MPRTC Full timeJob DescriptionWe are seeking an experienced Retail Branch Manager to join our team. The successful candidate will be responsible for managing the daily operations of our retail branch, including supervising staff, managing stock levels, and maintaining high standards of customer service.
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Customer Service Specialist Opportunity
2 days ago
Nelspruit, Mpumalanga, South Africa You Choose Recruit Full timeAbout Us:We are a leading hardware and DIY retail company expanding our operations in Mpumalanga and Limpopo. We are seeking Customer Service Specialists to join our team and contribute to our success.Job Summary:Assist customers with their queries and provide exceptional service.Sell hardware products and meet sales targets.Work collaboratively with...
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Supply Chain Manager
1 week ago
Nelspruit, Mpumalanga, South Africa Farm Manager SA Full timeJob DescriptionWe are seeking a highly experienced and skilled professional to join our team as a Commercial Operations Manager.This role will be responsible for ensuring adherence to international trade regulations, customs laws, and export control requirements.The successful candidate will have experience in exporting sub-tropical fruit / fresh produce and...
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Nelspruit, Mpumalanga, South Africa Clicks Group Limited Full timeAssistant Store Manager Job SummaryWe are seeking a highly motivated and results-driven Assistant Store Manager to join our team. As a key member of our store leadership, you will be responsible for delivering exceptional customer experiences, driving sales, and ensuring the efficient operation of the store.Key Accountabilities:To support the Store Manager...
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Operations Manager
2 weeks ago
Nelspruit, Mpumalanga, South Africa Empact Group Southern Africa Full timeSupercare Services Group (Pty) Ltd is seeking a results-driven Operations Manager to lead and optimize service delivery within our Cleaning, Hygiene, and Pest Control business. This role will oversee key accounts, manage a team of area managers, within a geographical region or sector to provide exceptional service to our clients. Manage client and...
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Premium Service Manager
2 days ago
Nelspruit, Mpumalanga, South Africa Automotive Company Full timeWe are seeking an ambitious and results-driven Automotive Operations Director to lead our Service Department at Automotive Company. The ideal candidate will have a proven track record of success in managing high-performing service operations, with a strong background in leading teams and driving customer satisfaction.About the Role:Oversee daily operations...
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Graduate Service Manager
3 weeks ago
Nelspruit, Mpumalanga, South Africa Automotive Company Full timeService Manager: Experienced GraduateExciting Career Opportunity: Experienced Service ManagerLocation: South AfricaPosition: Service ManagerIndustry: Premium AutomotiveAre you a mechanical engineering professional with a passion for the automotive industry? Do you have 3-5 years of experience in service management?Key Responsibilities:Operational Leadership:...
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Graduate Service Manager
1 week ago
Nelspruit, Mpumalanga, South Africa Automotive Company Full timeService Manager: Experienced Graduate Exciting Career Opportunity: Experienced Service Manager Location: South AfricaPosition: Service ManagerIndustry: Premium Automotive Are you a mechanical engineering professional with a passion for the automotive industry? Do you have 3-5 years of experience in service management? Key Responsibilities: Operational...
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Service Delivery Operations Manager
7 days ago
Nelspruit, Mpumalanga, South Africa CareerCare-SA Full timeWe are looking for an experienced Service Delivery Supervisor to lead our Customer Support Centre in Nelspruit.The successful candidate will have a proven track record of managing high-performing teams and driving process improvements.Main responsibilities include:Providing coaching and development opportunities to team membersIdentifying and mitigating...
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Customer Service Representative
4 days ago
Nelspruit, Mpumalanga, South Africa Cashbuild Full timeJob OverviewCashbuild is a leading retailer of building materials and hardware, offering a wide range of products to meet the needs of DIY enthusiasts, builders and homeowners.About the Job:This role offers the opportunity to work in a dynamic retail environment, interacting with customers and colleagues on a daily basis.As a Customer Service Representative,...