Service Department Lead
5 days ago
We are seeking a highly skilled Service Department Lead to join our team at Stepco Recruitment.
About the RoleMain Purpose of Position:
To deliver exceptional customer satisfaction and drive an organized, profitable service department forward. To mentor, lead, and empower all departmental staff in achieving their full potential.
Key Responsibilities:
- Mentor and develop the skills of departmental staff to ensure they have the necessary knowledge and expertise to excel in their roles.
- Lead by example, demonstrating exceptional work ethic, professionalism, and commitment to delivering outstanding results.
- Analyse financial data to optimize budget allocation and ensure efficient resource utilization.
- Develop and implement strategies to improve service quality, efficiency, and customer satisfaction.
Requirements:
Minimum Job Requirements- Senior Certificate (Grade 12) or equivalent qualification
- Computer literacy with proficiency in Office Suite
- Valid driver's license
- At least 2 years' experience in a motor dealership setting
- Qualified Motor Technician certification (A)
- Management Diploma or equivalent qualification
- Managerial experience within the motor dealership industry
- Effective understanding of financial budgeting principles
- Knowledge of electrical technology, including Boardnet systems
- Compliance with Occupational Health & Safety Act (1993) and Consumer Protection Act
Our estimate for the annual salary range for this position is between $60,000 to $90,000 based on market standards and location factors.
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