Operational Specialist for Insurance Services
7 days ago
Job Overview:
The role of Operational Specialist for Insurance Services involves providing administrative and operational support to ensure the efficient processing of IFA and referrals. This position requires effective communication with internal clients, intermediaries, and stakeholders to resolve queries and escalate issues.
Main Responsibilities:
- Provide administrative support for insurance services, including broker commission and LRA queries
- Collaborate with internal teams, such as Customer Support and MDS, to investigate enquiries and resolve issues
- Manage ad-hoc audits and investigations, ensuring compliance with company policies and procedures
- Administer broker agreements and lead referral agreement administration on Premia and AS 400
- Submit monthly data/stats reports to manager, highlighting key performance indicators and areas for improvement
Key Requirements:
- Maturity in postgraduate degree or diploma in Computer Sciences or Commerce
- At least three years of experience in short-term insurance
- Proficiency in MS Office applications, including Word, Excel, PowerPoint, and Outlook
- Strong analytical and problem-solving skills, with attention to detail and ability to work under pressure
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