Director of Client Growth

3 weeks ago


Cape Town, Western Cape, South Africa Armstrong Appointments Full time

Armstrong Appointments is seeking a seasoned professional to fill the role of Director of Client Growth. This position comes with an estimated salary of $120,000 per year.

About the Role

The ideal candidate will have 7+ years of experience in senior customer support, client success, or general management, preferably in property, tech, or SaaS. They will be responsible for leading operations across customer support, client success, installation project management, and onboarding.

Main Responsibilities
  • Customer Support Management: Oversee customer support teams to ensure prompt and effective resolution of client queries.
  • Client Success (Landlords and Operators): Develop and execute strategies to drive client growth, retention, and satisfaction.
  • Onboarding, Installations, and Training: Manage the onboarding process for new clients, ensuring seamless installations and training sessions.
  • Project Management: Lead multiple projects simultaneously, prioritizing tasks and resources to meet deadlines.
  • Sales & Business Development: Collaborate with sales teams to identify new business opportunities and develop strategies to capitalize on them.
  • Strategic Leadership: Provide strategic guidance to cross-functional teams, driving business growth and profitability.
  • Product & Service Development: Work closely with product teams to develop innovative solutions that meet client needs.
  • Data & Reporting: Analyze data to inform business decisions, providing actionable insights to stakeholders.
Qualifications and Skills
  • Completed Matric. Degree / Diploma advantageous
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Experience in onboarding and training for complex software solutions
  • Ability to manage multiple projects and stakeholders simultaneously

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.



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