E-Commerce Fulfilment Specialist
1 week ago
Our ideal candidate will be responsible for managing inventory, processing orders, coordinating deliveries, and providing exceptional customer service. They will also be expected to continuously improve processes and develop briefs for business units to enhance customer experience.
Operational Responsibilities:The successful candidate will have a deep understanding of the online customer journey, from order placement to fulfilment and beyond. They will be responsible for uploading forecast plans, developing briefs for business units, and analyzing market trends to inform customer experience improvements.
Required Competencies and Experience:- Relevant qualification or experience in e-commerce
- Proven experience in e-commerce fulfilment, inventory management, or a similar role
- Experience in online customer journey mapping and orchestration
- Understanding of the retail e-commerce space and customer journey
- Market analysis and trends
- Ability to conduct market research and customer surveys
- Accuracy
- Problem Solving
- Communication and Team work skills
- Strong organizational and multitasking skills
- Excellent customer service skills
- Proficiency in inventory management software and e-commerce platforms
- Ability to work in a fast-paced environment and meet tight deadlines
- Attention to detail
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