Server Support Engineer
3 weeks ago
We are seeking a highly skilled Server Support Engineer to join our dynamic IT Managed Services team. As a Server Support Engineer, you will be responsible for providing technical support and maintenance for our clients' server infrastructure.
Key Responsibilities:- Provide technical support and maintenance for server infrastructure
- Identify and troubleshoot root causes of recurring incidents
- Escalate change requests to the professional services department
- Maintain worklists within the SEIDOR Networks call logging system
- Meet pre-defined daily, weekly, and monthly targets
- Matric certificate
- Minimum 5-years industry-relevant support experience
- Must have own reliable transport to travel to work and back
- The position requires a mix of office-based and remote working
- Must be willing to learn new skills & technologies
- Must be willing to complete predetermined certifications at regular intervals
- Customer-facing and/or remote IT support skills & experience
- A+ / N+
- MCSE (Microsoft Certified Systems Engineer)
- Linux+
- Microsoft Windows Server knowledge and experience
- Advanced Linux knowledge and experience
- Microsoft 365 technical work experience
- Understanding of Public Cloud and at least 1-years' technical work experience
- Work experience with any routing vendor equipment and/or software
- Experience with Layer-2 networking and VLAN's
- Experience with Cyberoam, Sophos XG Firewalls or industry equivalent
- Microsoft Windows Desktop Operating Systems experience
- Microsoft Active Directory and Group Policy knowledge and experience
- Microsoft Hyper-V knowledge and experience
- DHCP and DNS knowledge and experience
- IP and Packet Flow
- Switching / VLAN's
- Routing / NAT / Dynamic Routing
- Email flow and MTA communication
- UTM and Firewall appliances
- Wireless networks
- Microsoft SQL and/or SAP HANA experience and/or certification
- Database administration (dba) experience
- Tertiary qualification in Information Technologies and/or computer sciences
- Suse Linux Enterprise Server (SLES) certification and/or experience
- Multiple Linux flavour knowledge and experience
- ITIL Foundation
- N-Able RMM
- ConnectWise PSA
- Mimecast
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