Server Support Engineer

3 weeks ago


Johannesburg, Gauteng, South Africa Seidor Full time
Job Title: Server Support Engineer

We are seeking a highly skilled Server Support Engineer to join our dynamic IT Managed Services team. As a Server Support Engineer, you will be responsible for providing technical support and maintenance for our clients' server infrastructure.

Key Responsibilities:
  • Provide technical support and maintenance for server infrastructure
  • Identify and troubleshoot root causes of recurring incidents
  • Escalate change requests to the professional services department
  • Maintain worklists within the SEIDOR Networks call logging system
  • Meet pre-defined daily, weekly, and monthly targets
Requirements:
  • Matric certificate
  • Minimum 5-years industry-relevant support experience
  • Must have own reliable transport to travel to work and back
  • The position requires a mix of office-based and remote working
  • Must be willing to learn new skills & technologies
  • Must be willing to complete predetermined certifications at regular intervals
Essential Knowledge and/or Experience:
  • Customer-facing and/or remote IT support skills & experience
  • A+ / N+
  • MCSE (Microsoft Certified Systems Engineer)
  • Linux+
  • Microsoft Windows Server knowledge and experience
  • Advanced Linux knowledge and experience
  • Microsoft 365 technical work experience
  • Understanding of Public Cloud and at least 1-years' technical work experience
  • Work experience with any routing vendor equipment and/or software
  • Experience with Layer-2 networking and VLAN's
  • Experience with Cyberoam, Sophos XG Firewalls or industry equivalent
  • Microsoft Windows Desktop Operating Systems experience
  • Microsoft Active Directory and Group Policy knowledge and experience
  • Microsoft Hyper-V knowledge and experience
  • DHCP and DNS knowledge and experience
Good Understanding of:
  • IP and Packet Flow
  • Switching / VLAN's
  • Routing / NAT / Dynamic Routing
  • Email flow and MTA communication
  • UTM and Firewall appliances
  • Wireless networks
Advantageous Certifications, Knowledge, and Experience:
  • Microsoft SQL and/or SAP HANA experience and/or certification
  • Database administration (dba) experience
  • Tertiary qualification in Information Technologies and/or computer sciences
  • Suse Linux Enterprise Server (SLES) certification and/or experience
  • Multiple Linux flavour knowledge and experience
  • ITIL Foundation
  • N-Able RMM
  • ConnectWise PSA
  • Mimecast


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