Senior Technical Support Engineer
2 months ago
As a Senior Technical Support Engineer at Netsurit, you will be responsible for providing exceptional technical support to our clients. Your expertise in managing networks and IT infrastructure will be crucial in ensuring the smooth operation of our systems.
Key responsibilities include:
- Managing VIP support and ensuring procedures are followed
- Implementing ISO 27002 controls and managing the ISO 27001 ISMS
- Mentoring IT consultants in the Internal IT team
- Planning and managing IT projects
- Reporting on service metrics
You will also be responsible for:
- VM Server Management via MS Hyper-V & Failover Clustering
- Management of DELL Storage SAN & VRTX
- DELL Hardware Support Servers /Notebooks /Desktops
- Backup Management ArcServe & StorVault (E-Vault), Veeam
- LAN Management Cabling and switching (DELL)
- WAN Management FireWALL (SonicWALL & FortiGate)
- Configure and maintain wireless technologies (Ruckus)
- 3rd Party Software Support (Quotewerks, GP etc.)
- Certified on Microsoft 365 Suite /Azure Administration & Management
- Secure Baseline setup of Workstation / Servers
- N-Central Network Monitoring Suite Remote Assistance, Patch & AV Management of Workstations & Servers
- Intune management and device enrolment
- Ensuring network devices and servers are patched
- Mimecast Email Filtering service management
- TP /VC Equipment (Boardroom) Management /Administration
- End User Information Security Training (KnowBe4)
- Incident management, problem management, resolving service requests, and applying change management where necessary
- CCNA and relevant Security certification will be advantageous
Requirements:
- Strong planning, organizing, and monitoring abilities
- Able to interact with staff at all levels of the organization /clients and from diverse backgrounds, manage VIP clients
- Service Desk Management skills and leadership /mentoring capabilities
- Attention to detail, organization, and client operations
- Strong customer focus and experience in recognizing business needs and solutions
- Robust communication
- Troubleshooting and problem solving
- Strong documentation skills
- Ability to work without supervision
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