Server Support Engineer with Linux and Windows Expertise

1 month ago


Johannesburg, Gauteng, South Africa Seidor Full time
Job Title: Linux and Windows Server Support EngineerAbout the Role

We are seeking an experienced Server Support Engineer to join our dynamic IT Managed Services team. As a Server Support Engineer, you will be responsible for managing customer service levels by providing support to meet predetermined SLA response and fix times.

You will work in a structured environment with opportunities to work with various technologies and areas of the business once you gain experience and become integrated into the various teams.

Key Responsibilities

Key Responsibilities:

  • Communicate telephonically and electronically with customers, vendors, and senior network engineers for escalations.
  • Escalation Management.
  • Training and coaching of first level engineers, if/when required.
  • Identify, troubleshoot, and resolve root causes of recurring incidents.
  • Escalation of change requests to the professional services department, and assisting with high priority tickets where applicable.
  • Maintaining worklists within the SEIDOR Networks call logging system and meeting pre-defined daily, weekly, and monthly targets.
  • Regular call logging updates.
  • Ability to work in a team and independently, to deliver customer service.
  • Ability to prioritize, escalate and request assistance when needed in a timely manner.
  • Must be open to learning new technologies and service delivery methodologies.
Requirements

Requirements:

  • A matric certificate.
  • Minimum 5 years of industry-relevant support experience.
  • Must have own reliable transport to travel to work and back.
  • The position requires a mix of office-based and remote working.
  • Must be willing to learn new skills & technologies.
  • Must be willing to complete predetermined certifications at regular intervals.
Essential Knowledge and/or Experience:

Essential Knowledge and/or Experience:

  • Customer-facing and/or remote IT support skills & experience.
  • A+ / N+.
  • MCSE (Microsoft Certified Systems Engineer).
  • Linux+.
  • Microsoft Windows Server knowledge and experience.
  • Advanced Linux knowledge and experience.
  • Microsoft 365 technical work experience.
  • Understanding of Public Cloud and at least 1 years' technical work experience.
  • Work experience with any routing vendor equipment and/or software.
  • Experience with Layer-2 networking and VLAN's.
  • Experience with Cyberoam, Sophos XG Firewalls or industry equivalent.
  • Microsoft Windows Desktop Operating Systems experience.
  • Microsoft Active Directory and Group Policy knowledge and experience.
  • Microsoft Hyper-V knowledge and experience.
  • DHCP and DNS knowledge and experience.
Good Understanding of:

Good Understanding of:

  • IP and Packet Flow.
  • Switching / VLAN's.
  • Routing / NAT / Dynamic Routing.
  • Email flow and MTA communication.
  • UTM and Firewall appliances.
  • Wireless networks.
Advantageous Certifications, Knowledge, and Experience:

Advantageous Certifications, Knowledge, and Experience:

  • Microsoft SQL and/or SAP HANA experience and/or certification.
  • Database administration (dba) experience.
  • Tertiary qualification in Information Technologies and/or computer sciences.
  • Suse Linux Enterprise Server (SLES) certification and/or experience.
  • Multiple Linux flavour knowledge and experience.
  • ITIL Foundation.
  • N-Able RMM.
  • ConnectWise PSA.
  • Mimecast.
About SEIDOR

SEIDOR Networks is a dynamic IT Managed Services team seeking a Server Support Engineer to join our team. We are a company that values innovation, technical expertise, and customer service.



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