Server Support Engineer with Linux and Windows Expertise
1 month ago
We are seeking an experienced Server Support Engineer to join our dynamic IT Managed Services team. As a Server Support Engineer, you will be responsible for managing customer service levels by providing support to meet predetermined SLA response and fix times.
You will work in a structured environment with opportunities to work with various technologies and areas of the business once you gain experience and become integrated into the various teams.
Key ResponsibilitiesKey Responsibilities:
- Communicate telephonically and electronically with customers, vendors, and senior network engineers for escalations.
- Escalation Management.
- Training and coaching of first level engineers, if/when required.
- Identify, troubleshoot, and resolve root causes of recurring incidents.
- Escalation of change requests to the professional services department, and assisting with high priority tickets where applicable.
- Maintaining worklists within the SEIDOR Networks call logging system and meeting pre-defined daily, weekly, and monthly targets.
- Regular call logging updates.
- Ability to work in a team and independently, to deliver customer service.
- Ability to prioritize, escalate and request assistance when needed in a timely manner.
- Must be open to learning new technologies and service delivery methodologies.
Requirements:
- A matric certificate.
- Minimum 5 years of industry-relevant support experience.
- Must have own reliable transport to travel to work and back.
- The position requires a mix of office-based and remote working.
- Must be willing to learn new skills & technologies.
- Must be willing to complete predetermined certifications at regular intervals.
Essential Knowledge and/or Experience:
- Customer-facing and/or remote IT support skills & experience.
- A+ / N+.
- MCSE (Microsoft Certified Systems Engineer).
- Linux+.
- Microsoft Windows Server knowledge and experience.
- Advanced Linux knowledge and experience.
- Microsoft 365 technical work experience.
- Understanding of Public Cloud and at least 1 years' technical work experience.
- Work experience with any routing vendor equipment and/or software.
- Experience with Layer-2 networking and VLAN's.
- Experience with Cyberoam, Sophos XG Firewalls or industry equivalent.
- Microsoft Windows Desktop Operating Systems experience.
- Microsoft Active Directory and Group Policy knowledge and experience.
- Microsoft Hyper-V knowledge and experience.
- DHCP and DNS knowledge and experience.
Good Understanding of:
- IP and Packet Flow.
- Switching / VLAN's.
- Routing / NAT / Dynamic Routing.
- Email flow and MTA communication.
- UTM and Firewall appliances.
- Wireless networks.
Advantageous Certifications, Knowledge, and Experience:
- Microsoft SQL and/or SAP HANA experience and/or certification.
- Database administration (dba) experience.
- Tertiary qualification in Information Technologies and/or computer sciences.
- Suse Linux Enterprise Server (SLES) certification and/or experience.
- Multiple Linux flavour knowledge and experience.
- ITIL Foundation.
- N-Able RMM.
- ConnectWise PSA.
- Mimecast.
SEIDOR Networks is a dynamic IT Managed Services team seeking a Server Support Engineer to join our team. We are a company that values innovation, technical expertise, and customer service.
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