Business Administrator

6 days ago


Cape Town, Western Cape, South Africa DealersOnline Full time
Job Description

To support the business in the administrative functions required to onboard a customer in a timely manner, maintaining the highest level of customer service and compliance.

Key Responsibilities
  • Conduct FICA client profiling for all new registrations, following all risk measures.
  • Daily monitoring of active users to ensure they are FICA compliant.
  • Support to the various Sales Teams for client onboarding.
  • Weekly and monthly reporting on new registrations and daily monitoring.
  • Assist team members with training where necessary.
  • Build and maintain effective internal and external relationships to promote business continuity and drive user retention and growth.
  • Maintain personal effectiveness and communication.
  • Maintain effective oral and written communications with customers and work colleagues.
  • Demonstrate a personal commitment to suggest ways of doing things differently by improving performance and increasing the value created for all stakeholders.
  • Treat each customer as the only customer.
Requirements
  • Academic qualifications: Grade 12.
  • Excel.
  • Work experience:
    • Essential:
      • Experience with customer service.
      • Computer literacy (Word, Excel, Outlook).
      • Relevant sector/industry exposure.
      • Knowledge of DealersOnline.
      • Previous onboarding experience.
    • Knowledge:
      • Essential:
        • Technologically sound.
        • Sound understanding of Customer Service principles.
  • Skills:
    • Essential:
      • Well-developed communication skills, including telephone etiquette.
      • Attentiveness.
      • Time Management.
      • Self-Management.
      • Computer technology and systems.
      • Administrative Skills.
      • Attention to detail.
      • Teamwork.
      • Exceptional Customer Service.
    • Knowledge:
      • Essential:
        • Organisational awareness.
        • Concern for communicating clearly and professionally.
        • Good interpersonal relationships.
        • Self-confidence.
        • Dependable.
        • Following procedures.
        • Integrity.
        • Reliability.
        • Ability to work under pressure.
Advantageous Qualifications
  • Continuous improvement.
  • Commitment to behaving correctly and ethically.
  • Enthusiasm for learning, sharing, and growing.
  • Professional appearance.
  • Customer-centricity.

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