Junior Process Business Analyst with Atlassian JIRA Expertise

1 month ago


Johannesburg, Gauteng, South Africa E-Merge Full time
Key Responsibilities

We are seeking a skilled Junior Process Business Analyst to join our team at E-Merge, specialising in Atlassian JIRA.

  1. Business Requirements Gathering: Engage with stakeholders to elicit and document business requirements.
  2. JIRA Configuration: Translate business requirements into system requirements for Jira configuration.
  3. Process Analysis: Analyse current processes to identify inefficiencies and areas for improvement.
  4. Signoff and Quality Assurance: Facilitate signoff on business requirements specifications and ensure the quality of deliverables.
  5. Software Development Life Cycle: Oversee the Software Development Life Cycle (SDLC) for Jira configuration from requirements gathering to implementation.
  6. Testing and Implementation: Manage testing activities and coordinate with development teams to implement Jira solutions and integrations.
  7. User Support and Training: Provide training and support to end-users on Jira usage.
  8. Process Monitoring and Improvement: Monitor and report on key performance indicators (KPIs) to measure process effectiveness and participate in continuous improvement initiatives.

Requirements:

1. Bachelor’s degree in Business Administration, Information Technology, or related field.

2. Strong understanding of business processes and process improvement methodologies.

3. Proficiency in Atlassian Jira, with high-level configuration, customisation, and administration processes within Jira Software and Jira Service Desk.

4. Experience with Agile methodologies is a plus.



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