Business Process Analyst
1 month ago
Job Title: Junior Process Business Analyst with Atlassian JIRA – Contract – Hybrid
About the Role: We are seeking a skilled Junior Process Business Analyst with expertise in Atlassian Jira to join our team at E-Merge. The ideal candidate will gather business requirements from stakeholders and translate them into system requirements for the Jira configuration team. This role involves analysing and optimising business processes, identifying areas for improvement, obtaining signoff on business requirements specifications, overseeing the Software Development Life Cycle (SDLC) to implementation, and managing testing and production rollout.
Responsibilities:
- Gather Business Requirements: Engage with business stakeholders to elicit and document business requirements for Jira configuration.
- Translate Business Requirements: Translate business requirements into system requirements for Jira configuration.
- Process Analysis: Analyse current processes to identify inefficiencies and areas for improvement.
- Signoff and Implementation: Facilitate signoff on business requirements specifications, oversee the SDLC for Jira configuration, and ensure successful implementation.
- Testing and Quality: Manage testing activities and ensure the quality of deliverables.
- Training and Support: Provide training and support to end-users on Jira usage.
- Performance Monitoring: Monitor and report on key performance indicators (KPIs) to measure process effectiveness.
- Continuous Improvement: Participate in continuous improvement initiatives to enhance business processes.
Requirements:
- Education: Bachelor''s degree in Business Administration, Information Technology, or related field.
- Business Process Knowledge: Strong understanding of business processes and process improvement methodologies.
- Jira Proficiency: Proficiency in Atlassian Jira - it would be highly advantageous if the candidate is familiar with high-level configuration, customisation, and administration processes within Jira Software and Jira Service Desk.
- Agile Methodologies: Experience with Agile methodologies is a plus.
Contract Details: This is a Contract - Hybrid position based in Parktown, offering a rate of R300 per hour.
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