Operational Excellence Specialist
3 weeks ago
Job Summary:
We are seeking a skilled and experienced professional to support the customer service team in achieving operational excellence.
Key Responsibilities:
- Identify and communicate barriers to performance/service delivery to operational leaders
- Contribute to regular meetings with team leaders and agents to discuss efficiencies
- Conduct analysis and insights to enhance process improvements
- Share best practices between teams to support operational efficiencies
- Continually examine opportunities for improvements and adherence to schedule
Development Journey:
- Achieve Agile training through quality feedback sessions
- Train employees in systems and products when required
- Work closely with Operations Support, Training & HR to support the new starter journey
Requirements:
- A Matric/Grade 12 Certificate or equivalent
- A minimum of 3 years insurance experience
- Proficiency in Microsoft packages (Word, Excel & Outlook)
- Excellent interpersonal and communication skills
- Strong numerical ability
- Strong administrative and organizational skills
Additional Requirements:
- Own vehicle with a valid driver's license
- Ability to travel across multiple sites
- Ability to work evening hours
Language: en
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