Operational Excellence Specialist

3 weeks ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

Job Summary:

We are seeking a skilled and experienced professional to support the customer service team in achieving operational excellence.

Key Responsibilities:

  • Identify and communicate barriers to performance/service delivery to operational leaders
  • Contribute to regular meetings with team leaders and agents to discuss efficiencies
  • Conduct analysis and insights to enhance process improvements
  • Share best practices between teams to support operational efficiencies
  • Continually examine opportunities for improvements and adherence to schedule

Development Journey:

  • Achieve Agile training through quality feedback sessions
  • Train employees in systems and products when required
  • Work closely with Operations Support, Training & HR to support the new starter journey

Requirements:

  • A Matric/Grade 12 Certificate or equivalent
  • A minimum of 3 years insurance experience
  • Proficiency in Microsoft packages (Word, Excel & Outlook)
  • Excellent interpersonal and communication skills
  • Strong numerical ability
  • Strong administrative and organizational skills

Additional Requirements:

  • Own vehicle with a valid driver's license
  • Ability to travel across multiple sites
  • Ability to work evening hours

Language: en



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