Service Management Leader

3 days ago


Cape Town, Western Cape, South Africa Southern Air Conditioning (Pty) Ltd Full time
About This Role

We are seeking a highly experienced Service Management Leader to join our dynamic team at Southern Air Conditioning (Pty) Ltd.

The successful candidate will have a proven track record in HVAC service management, excellent leadership skills, and a strong understanding of HVAC systems, maintenance, and industry best practices.

Main Responsibilities:

  1. Team Leadership: Lead a team of HVAC service technicians, providing guidance, training, and performance feedback to ensure excellence in service delivery.
  2. Operations Management: Oversee day-to-day service operations, including scheduling, dispatching, and ensuring adherence to service agreements and timelines.
  3. Customer Relations: Maintain strong relationships with existing clients, handle customer concerns, and ensure top-tier service standards are met, fostering customer retention and satisfaction.
  4. Quality Control: Monitor and ensure all service work is completed to industry standards, adhering to safety regulations, and maintaining the highest quality of work.
  5. Inventory & Resources Management: Manage parts and equipment inventory, ensuring all necessary tools and supplies are available for service calls.
  6. Safety & Compliance: Enforce safety protocols and ensure compliance with local, state, and federal HVAC regulations.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.


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