Strategic Operations Director
4 weeks ago
In this pivotal role, you will drive the strategic direction of our client's business operations in Johannesburg. As a key member of our team at Initiate International, your exceptional leadership skills and operational expertise will enable you to orchestrate seamless delivery of products and services.
Main Responsibilities:
- Product Management: Collaborate with external partners to oversee the product roadmap and prioritize projects for enhancement, ensuring alignment with business objectives.
- Payment Processing: Work closely with external partners to implement and optimize localized payment solutions, improving user experience, first-time deposits (FTD%), retention rate (RR), and return on investment (ROI).
- Customer Experience: Partner with the Fan Experience Manager and Team Leads to analyze and improve customer service, implementing process enhancements to reduce resolution time and boost Net Promoter Score (NPS).
- Compliance: Establish and nurture relationships with regulators, ensuring adherence to regulatory requirements across all operational territories.
- IT/Data Security: Collaborate with external partners to manage IT systems and ensure compliance with data protection regulations, KYC, and other legal requirements.
- People Operations: Work closely with the People Operations Manager to drive staff engagement and maintain HR compliance.
- Financial Management/Compliance: Partner with the Finance Manager and external providers to handle supplier payments, generate accurate management accounts, and ensure regulatory compliance.
- Strategic Planning: Collaborate with the Executive Committee to define the company's strategic objectives and execute operational plans to achieve them.
- A Bachelor's degree in business administration, operations management, finance, or a related field.
- At least 5 years of experience in business, preferably within the betting or similar industry.
- Familiarity with regulatory requirements and best practices in the betting iGaming industry, or the ability to quickly acquire such knowledge.
- Proven ability to manage operations and deliver results in a dynamic environment.
- Strong analytical and problem-solving skills, with a penchant for data-driven decision-making.
- Excellent communication and interpersonal abilities, adept at engaging with both internal teams and external stakeholders.
- Leadership skills to inspire and motivate teams, fostering a positive and collaborative work atmosphere.
We offer a competitive salary of approximately $120,000 per annum, reflecting the market standards for an experienced professional in this position. If you are passionate about delivering exceptional results and driving business growth, we encourage you to apply for this exciting opportunity.
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