Roadside Assistance Team Leader: Director of Emergency Response

3 days ago


Johannesburg, Gauteng, South Africa Ellahi Consulting Full time

At Ellahi Consulting, we are seeking a highly skilled and experienced Roadside Assistance Team Leader to join our team. This is an exciting opportunity for a motivated individual to lead a team of professionals in providing top-notch emergency roadside support services.

Job Summary

The successful candidate will be responsible for directing a team of employees in responding to emergency roadside calls in a timely, efficient, and knowledgeable manner. They will also evaluate processes and procedures to improve operational efficiency and service delivery for both internal and external customers.

As a key member of our team, the Roadside Assistance Team Leader will provide statistical and performance feedback, coach team members regularly, and write and administer performance reviews to help employees improve their skills.

Responsibilities
  • Provide daily direction and communication to employees to ensure emergency roadside calls are answered efficiently and effectively.
  • Evaluate and suggest improvements for processes and procedures to increase operational efficiency and service delivery.
  • Provide statistical and performance feedback to team members and coach them regularly.
  • Write and administer performance reviews to help employees improve their skills.
  • Ensure employees have the necessary training and resources to perform their jobs effectively.
  • Address employee relations issues as expressed by team members.
  • Foster a high-quality work environment to motivate team members to perform at their highest level.
  • Address disciplinary and performance issues according to company policy and report to the Manager.

Additional duties may be assigned as required.

We offer a competitive salary of R14,200 per month, plus medical aid and pension/provident fund (50/50 contribution), as well as opportunities for career growth and development.



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