Highly Motivated Roadside Assistance Team Lead

3 weeks ago


Johannesburg, Gauteng, South Africa Ellahi Consulting Full time
Job Title: Highly Motivated Roadside Assistance Team Lead

Estimated Salary: R 450,000 per annum

About the Role:

We are seeking a highly motivated and experienced Roadside Assistance Team Lead to join our team at Ellahi Consulting. As a key member of our operations team, you will be responsible for providing daily direction and communication to employees so that emergency roadside calls are answered in a timely, efficient, and knowledgeable manner.

Key Responsibilities:
  • Evaluate and suggest improvements for processes and procedures to increase operational efficiency and service for both internal and external customers.
  • Provide statistical and performance feedback, and coach team members regularly.
  • Write and administer performance reviews to help employees improve their skills.
  • Ensure employees have the necessary training and resources to perform their jobs effectively.
  • Address employee relations issues as expressed by team members.
  • Foster a high-quality work environment to motivate team members to perform at their highest level.
Requirements:
  • Grade 12 / Matric
  • 2 – 3 years of work experience in a similar role
  • Background in Insurance / Motor Industry
  • Computer literate – MS Word, Excel, and Outlook (knowledge/experience)
About You:

To succeed in this role, you will need excellent communication skills (verbal and written), with a good command of the English language. You must also be able to work well under pressure and have a strong attention to detail and accuracy. Additionally, you should have a proven track record within a Roadside Call Center environment.



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