Assistant Store Director

13 hours ago

Johannesburg, Gauteng, South Africa Cre8work Full time

Job Title: Assistant Store Director

Estimated Salary: $48,000 - $65,000 per year

We are seeking an experienced and results-driven Assistant Store Director to join our team at Cre8work. As a key member of our retail management team, you will be responsible for overseeing store operations, staff management, customer service, and inventory control, as well as supporting the store manager in their duties.

Key Responsibilities:

  • Store Operations:
    • Assist in managing store operations, including opening and closing procedures, to ensure a seamless customer experience.
    • Ensure the store is maintained at a high standard, with a focus on cleanliness, organization, and merchandise presentation.
    • Monitor sales floor activities to ensure compliance with company policies and procedures.
  • Staff Supervision:
    • Support the store manager in supervising and training store employees, focusing on developing their skills and confidence.
    • Help manage staff schedules, ensuring adequate coverage during peak hours.
    • Provide constructive feedback and coaching to team members to improve performance and maintain high morale.
  • Customer Service:
    • Deliver exceptional customer service by addressing customer inquiries, concerns, and complaints in a professional and courteous manner.
    • Ensure the sales team provides a positive shopping experience for all customers, exceeding expectations where possible.
    • Assist in resolving escalated customer issues, ensuring customer satisfaction and loyalty.
  • Inventory Management:
    • Assist in monitoring inventory levels and managing stock replenishment, minimizing stockouts and overstocking.
    • Conduct regular inventory audits to ensure accuracy and identify areas for improvement.
    • Work with the receiving team to process and display new stock efficiently.
  • Sales and Merchandising:
    • Assist in implementing visual merchandising strategies to attract customers and drive sales.
    • Monitor sales performance and contribute to achieving store sales targets.
    • Participate in promotional activities and events to engage customers and drive sales.
  • Compliance and Safety:
    • Ensure the store complies with all safety regulations and company policies, maintaining a safe and healthy work environment.
    • Conduct regular safety inspections and address any potential hazards or risks.
    • Maintain security standards to prevent loss and ensure a secure environment for customers and staff.

Qualifications:

  • Education:
    • High school diploma or equivalent; an associate's or bachelor's degree in business, retail management, or a related field is a plus.
  • Experience:
    • 1-2 years of experience in retail, customer service, or a related field.
    • Previous experience in a supervisory role is preferred but not required.
  • Skills:
    • Strong leadership and team management skills.
    • Excellent communication and customer service abilities.
    • Good organizational and problem-solving skills.
    • Basic proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
    • Ability to work under pressure and handle multiple tasks in a fast-paced environment.

Working Conditions:

  • Hours: Full-time position, requiring flexibility to work evenings, weekends, and holidays.
  • Environment: Primarily works on the sales floor, with some time spent in the office for administrative tasks.

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