Hotel Operations Manager
1 month ago
The Hotel Manager role is a pivotal position within our organization, responsible for driving the operational efficiency and service quality of the Hotel. This involves providing strategic leadership to ensure that teams excel and meet their objectives within their departments.
We are seeking an exceptional individual who embodies efficiency, solutions-driven thinking, and a passion for exceptional service. The ideal candidate will thrive in a fast-paced environment, maintaining a high degree of operational delivery and people management.
Main Responsibilities:- Direct the full operations, service logistics, and activities of the Hotel Team to achieve financial objectives.
- Ensure world-class personalized service is delivered to guests by effectively directing the Hotel Teams on matters impacting the guest experience.
- Collaborate with Sales, Finance, HR, and Marketing functions to develop strategy, objectives, and action plans for efficient and profitable hotel operations.
- Ensure policies, processes, and standards directly affecting guests prioritize their safety and security, in conjunction with relevant teams and specialists.
- Maintain guest spaces and facilities in impeccable condition.
- In conjunction with HR, support the selection of competent employees who reflect a high degree of service orientation, professional charm, and adherence to company values.
- Support HR in addressing performance shortcomings and rewarding performance achievements.
- Liaise with partners regarding day-to-day operations.
- Create an environment contributing to highly positive employee engagement and commitment to the job.
- Ensure the Hotel Team understands, complies with, and consistently applies relevant quality-related standards, policies, processes, rules, and procedures.
- Monitor equipment usage and stock consumption, minimizing waste and preventing breakages.
- Ensure adherence to legislative provisions regarding financial reporting, manpower management, and liquor management.
- Prepare and propose the annual Hotel budget.
- Monitor department attendance and leave balances.
- Demonstrate in-depth knowledge and understanding of all F&B processes and procedures, with a strong knowledge of food, wine, and spirits.
- Ability to operate confidently in a fast-paced and challenging environment.
- Effective complaint handling.
- Demonstrate exceptional organizational and leadership skills.
- Excellent written and verbal communication skills.
- Exhibit strategic thinking to ensure hotel operations improve and innovate.
- Display sound understanding of budgets, P&L, and forecasting.
- Personal and professional integrity of the highest standard.
- Minimum of 5 years of Hotel Management experience within a 5* Hotel/Property.
- Tertiary qualification in Hospitality or Hotel Management.
- Valid driver's license.
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