Hotel Operations Director
3 weeks ago
The Hotel Manager is responsible for driving the operational efficiency and service quality of the Hotel by providing a management service that enables teams to excel and meet their objectives.
This role requires an efficient, solutions-driven individual who thrives in a fast-paced and constantly changing environment, with a passion for exceptional service and operational delivery.
Main Responsibilities:- Direct the full operations, service logistics, and activities of the Hotel Team to achieve financial objectives.
- Ensure world-class personalized service is delivered to guests by effectively directing the Hotel Teams on matters impacting the guest experience.
- Collaborate with Sales, Finance, HR, and Marketing functions to develop strategy, objectives, and action plans for efficient and profitable hotel operations.
- Ensure policies, processes, and standards directly affecting guests ensure their safety and security, in conjunction with relevant teams and specialists.
- Maintain guest spaces and facilities in impeccable condition.
- In conjunction with HR, support the selection of competent employees who reflect a high degree of service orientation, professional charm, and uphold company values.
- Support HR in addressing performance shortcomings and rewarding performance achievements.
- Liaise with partners regarding day-to-day operations.
- Create an environment contributing to highly positive employee engagement and commitment to the job.
- Ensure the Hotel Team understands, complies with, and consistently applies relevant quality-related standards, policies, processes, rules, and procedures.
- Monitor equipment usage and stock consumption while minimizing waste and preventing breakages.
- Ensure adherence to legislative provisions regarding financial reporting, manpower management, and liquor management.
- Prepare and propose the annual Hotel budget.
- Monitor department attendance and leave balances.
- possess in-depth knowledge and understanding of all F&B processes and procedures, with a strong knowledge of food, wine, and spirits.
- Ability to confidently operate in a fast-paced and challenging environment.
- Effective complaint handling.
- Demonstrate exceptional organizational and leadership skills.
- Excellent written and verbal communication skills.
- Exhibit strategic thinking to ensure hotel operations improve and innovate.
- Display sound understanding of budgets, P&L, and forecasting.
- Personal and professional integrity of the highest standard.
- Minimum of 5 years Hotel Management experience within a 5* Hotel/Property.
- Tertiary qualification in Hospitality or Hotel Management.
- Valid driver's license.
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