Sales Manager Leader

4 days ago


Johannesburg, Gauteng, South Africa Unique Personnel (Pty) Ltd Full time
Senior Sales Process and Service Lead

This leadership role demands a seasoned professional with expertise in process optimization, customer service enhancement, and team management. The ideal candidate will drive business growth by refining systems, leading high-performing teams, and collaborating with senior stakeholders to achieve strategic objectives.

Key Performance Areas:

  1. Team Leadership: Foster a collaborative atmosphere, ensuring optimal productivity and engagement among large inbound customer service teams.
  2. Operational Excellence: Implement best practices in sales support, CRM system utilization, and customer experience to enhance efficiency and delivery.
  3. Process Improvement: Drive decision-making, improve service quality, and streamline workflows to ensure smooth operations and continuous growth.

Requirements:

  1. Bachelor's Degree/Diploma in Business Administration, Sales and Marketing, or Operations Management.
  2. At least 5 years' experience in a sales/service environment, with 3+ years in a leadership role managing large teams.
  3. Proven experience in utilizing and optimizing CRM and/or related systems, demonstrating leadership skills in change management.
  4. Able to implement and execute projects from concept to final execution.
  5. Strong emotional intelligence, leadership skills, and team collaboration abilities.

This is an excellent opportunity for a motivated leader to make a lasting impact on the company's growth and success.



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