Service Consultant
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We are seeking a highly skilled Service Consultant to join our team at Palesa Mbali Group. As a Service Consultant, you will be responsible for providing exceptional customer service to stakeholders in the medical scheme space.
Key Responsibilities- Customer Service Management: Manage customer service requests and strive to resolve queries on the first contact.
- Stakeholder Engagement: Educate stakeholders on self-help digital servicing tools and connect with customers across all channels.
- Query Resolution: Resolve specialised and complex queries, and address customer complaints in alignment with policies and procedures.
- Experience: 3 – 5 Years' experience in Health Care Operations.
- Education: Matric - Essential.
- Certification: Call Centre, Customer Services Certificate – advantageous.
We offer a dynamic and supportive work environment, and we are committed to helping our employees grow and develop their careers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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