Service Consultant

2 months ago


Johannesburg, Gauteng, South Africa Palesa Mbali Group Full time
Job Summary

We are seeking a highly skilled Service Consultant to join our team at Palesa Mbali Group. As a Service Consultant, you will be responsible for providing exceptional customer service to stakeholders in the medical scheme space.

Key Responsibilities
  • Customer Service Management: Manage customer service requests and strive to resolve queries on the first contact.
  • Stakeholder Engagement: Educate stakeholders on self-help digital servicing tools and connect with customers across all channels.
  • Query Resolution: Resolve specialised and complex queries, and address customer complaints in alignment with policies and procedures.
Requirements
  • Experience: 3 – 5 Years' experience in Health Care Operations.
  • Education: Matric - Essential.
  • Certification: Call Centre, Customer Services Certificate – advantageous.

We offer a dynamic and supportive work environment, and we are committed to helping our employees grow and develop their careers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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