Credit Life Services Consultant

2 months ago


Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

Job Role: As a Credit Life Client Services Consultant at Energy at Work Projects, your responsibilities will include:

Key Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers.
  • Responding promptly to customer inquiries via various channels.
  • Acknowledging and resolving customer complaints with efficiency.
  • Having in-depth knowledge of our products to address customer queries.
  • Keeping accurate records of customer interactions, transactions, comments, and complaints.
  • Providing valuable feedback on the efficiency of the customer service process.
  • Ensuring customer satisfaction through professional and timely support.

Requirements:

  • Matric qualification
  • Clear ITC and Criminal record
  • Previous experience as a customer service consultant
  • Minimum of 2 years in Long Term Insurance
  • 2 years of experience in a call center
  • NQF Level 5 Wealth Management Certificate

Company Overview: Energy at Work Projects is a leading financial services provider seeking dynamic individuals to join our team as Credit Life Client Services Consultants for our call center.



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