Credit Life Services Consultant
2 months ago
Job Role: As a Credit Life Client Services Consultant at Energy at Work Projects, your responsibilities will include:
Key Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries via various channels.
- Acknowledging and resolving customer complaints with efficiency.
- Having in-depth knowledge of our products to address customer queries.
- Keeping accurate records of customer interactions, transactions, comments, and complaints.
- Providing valuable feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction through professional and timely support.
Requirements:
- Matric qualification
- Clear ITC and Criminal record
- Previous experience as a customer service consultant
- Minimum of 2 years in Long Term Insurance
- 2 years of experience in a call center
- NQF Level 5 Wealth Management Certificate
Company Overview: Energy at Work Projects is a leading financial services provider seeking dynamic individuals to join our team as Credit Life Client Services Consultants for our call center.
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