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Payment Operations Lead

1 week ago

Cape Town, Western Cape, South Africa dLocal Full time

About dLocal

We are a dynamic fintech company that enables the world's biggest companies to collect payments in 40 emerging markets. With a focus on simplifying payment expansion, we provide a seamless payment experience for global brands.

Our team is passionate about making a difference in people's lives by facilitating international commerce. As a payments processor and merchant of record, we empower our merchants to tap into new revenue streams.

We are seeking an experienced Operations Manager to join our team in South Africa. The successful candidate will be responsible for overseeing day-to-day operations, implementing process improvements, and driving operational excellence.

Key Responsibilities
  • Develop and implement process improvements to enhance payment success rates
  • Collaborate with cross-functional teams to drive operational excellence
  • Manage relationships with partners and local acquirers to ensure smooth payment processing
  • Oversee technology solution implementation to support business growth
  • Evaluate risk and lead quality assurance efforts to ensure compliance
  • Analyze performance results and optimize processes accordingly

About You

We are looking for someone with a strong background in payments operations and technical skills. A minimum of 5-7 years of experience as an Ops Manager in a similar business model is required.

The ideal candidate will have excellent communication and interpersonal skills, as well as attention to detail and exceptional organizational skills. Fluency in English is essential, and travel may be required.

What We Offer

Besides flexible schedules and remote work options, we offer referral bonuses, access to learning & development resources, language classes, social budgets, and more