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Transaction Management Specialist

1 week ago

Durban, KwaZulu-Natal, South Africa GLS Supply Chain Equipment Full time

About the Role

We are looking for a skilled Client Services Controller to join our team at GLS Supply Chain Equipment.

The role involves acting as a liaison between our clients and our organization, providing product/service information and resolving emerging problems with accuracy and efficiency.

Key Responsibilities

  1. Reconciliation of accounts and controlling of equipment.
  2. Investigate and resolve queries from the business & customers.
  3. Daily/Weekly/Monthly Reporting – Customer & Internal Reporting.
  4. Log necessary escalations to the business.
  5. Compiling and Presenting Key Performance Indicator reporting for customer & Manager.
  6. Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.

Essential Skills

  • Valid Driver's license
  • Grade 12
  • A tertiary qualification in Supply Chain Management, Finance or Accounting is desirable
  • Minimum 3 years' experience in any Services environment; retail or manufacturing industry is desirable
  • Excellent communication skills - written and verbal
  • Passion for providing excellent client services
  • High level of attention to detail and orientation to adhere to procedures
  • Effective conflict handling and resolution
  • Effective planning and time management