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Data Centre Operations Specialist
2 months ago
We are seeking a highly skilled Data Centre Operations Specialist to join our team at Dimension Data. As a key member of our data centre operations team, you will be responsible for ensuring the smooth operation of our data centre facilities and management of third-party vendors.
Key Responsibilities- Provide data centre support to clients, including provisioning, asset management, monitoring, implementation, troubleshooting, and support for data centre operations and related infrastructure.
- Set up all data centre configurations, including planning, sourcing, and installing of all cabling.
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
- Install and configure software, if relevant, according to client requirements.
- Perform necessary checks, apply monitoring tools, and respond to alerts.
- Physical and system monitoring of DC infrastructure relating to power, cooling, and DC management.
- Daily walk-through checks of facilities environment.
- Understanding of DC Suite, including IQ Suite and Struxureware.
- Proactively identify problems and errors.
- Log all such incidents timeously with the required level of detail.
- Liaise with all stakeholders, including client IT environments, vendors, carriers, and Dimension Data colleagues, to expedite diagnosis of errors and problems and to identify a resolution.
- Investigate first-line support assigned calls and identify the root cause of incidents and problems.
- Ensure efficient and comprehensive resolution of incidents and requests.
- Carry out repairs by coordinating product requests and liaising with other team members.
- Report and escalate issues to third-party vendors if necessary.
- Take full ownership for managing the incident to resolution within the service level requirements.
- Escalate requests and exceptions to the second-line support team.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals in line with Dimension Data procedures.
- Compile breach and other reports that are necessary for the correct operation of processes.
- Identify failures and shortcomings in the current processes and escalate with recommendations.
- All work in progress and completion thereof in the DC Installs queues.
- All decomms and closure thereof in the DC Installs queues.
- Matric.
- Technical certification CDCP CCNA/A+/N+; MCSE or other relevant certifications advantageous.
- 3 years' experience as a Data Centre Technician.
