Product Manager

1 week ago


Midrand, Gauteng, South Africa Tower Group Full time
Job Title: Product Manager

Reporting to the Brand Director, the successful candidate will be based in Midrand and will be responsible for the following:

  • Business Strategy Development and Execution
  • Understand the development strategy for the vendor and implement in SBM sector
  • Define and document a development plan with each partner and focus on the execution
  • Review the plan every quarter
  • Present status of the development plan back to vendor
  • Training and up-skilling of partners and Pinnacle
  • Development partner to grow sales and presales resources of partner
  • Training on vendor sales tools
  • Training on vendor processes and systems
  • Managing minimum certification level of partners
  • Involving partners in vendor training and events
  • Ensure operational excellence of vendor within the partner
  • Orders are placed on vendor timeously
  • Quotes are fast and accurate
  • Credits are passed by vendor and to reseller/partner
  • ETA and delivery information
  • Escalation of partner operational issues at vendor and focus on resolution
  • Alignment of vendor resources to partner
  • Making sure that stakeholders at the vendor interface with stakeholders at the partner at the following levels:
    • Technical
    • Presales
    • Sales
    • Management
    • Marketing
  • Working with the partner to drive marketing initiatives on behalf of the vendor, these initiatives may include
    • Marketing events
    • Tele-campaigns
    • Internal incentives
    • Promotion of vendor events
    • Driving vendor GTM's with the partner and ensuring focus on the GTM's
  • Managing the vendor sales process
  • Deal registration
  • Discount Management
  • Lobbying support for partner at the vendor
  • Margin management (ensuring the integrity of channel pricing)
  • Vendor sales funnel management & reporting funnel to vendor
  • Enlisting vendor support to drive opportunity to closure
  • Vendor relationship management
  • Making sure that relationships are maintained with key vendor contacts that are required to be successful quarterly review for the partner
  • Solution focus for each partner
  • Vendor focus for each product
  • Take ultimate responsibility for the revenue target allocated to the partner
  • Drive Pinnacle product focus within each respective partner
  • Be the custodian of the vendor relationship at the partner
  • Ensure that vendors' products are top of mind with all key stakeholders within the partner
  • Analyze market segments and develop marketing strategies to build product demand by creating effective solutions and awareness of the product and brand
  • Provide marketing plans and GTM plans for the sales team
  • Liaise with vendor and industry to understand product and market trends and amend plans accordingly to ensure efficient product life cycle management and maximize opportunities
  • Clearly communicate product, market strategy, objectives and technical
  • Strategic account management plan for all channel partners to be presented once a quarter as part of your quarterly review
  • Monitor inventory (inventory turns, stock ageing, stock days, obsolesces, stock outs) in order for stock to meet all key performance indicators
  • Negotiate targets, rebates, co-op marketing funds, stock rotation, pricing and supply
  • Manage backorder and warranty return
  • Ensure that customer related queries are effectively dealt with and solved
  • Assist the team with other related functions when and where required
  • Submit Weekly/Monthly/quarterly reports as required by management, vendors and analysts

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