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Product Manager

2 months ago

Midrand, Gauteng, South Africa Tower Group Full time
Job Title: Product Manager

At Tower Group, we are seeking a highly skilled and experienced Product Manager to join our team. As a Product Manager, you will be responsible for developing and executing business strategies to drive sales and revenue growth for our cloud and storage solutions.

Key Responsibilities:
  • Develop and execute business strategies to drive sales and revenue growth for our cloud and storage solutions.
  • Understand the development strategy for our vendors and implement it in the SBM sector.
  • Increase customer coverage and count for our vendors and Pinnacle.
  • Increase vendor product coverage for our vendors.
  • Increase geographic coverage for our vendors.
  • Define and document a development plan with each partner and focus on execution.
  • Review the plan every quarter.
  • Present the status of the development plan back to the vendor.
  • Train and up-skill partners and Pinnacle.
  • Develop partners to grow sales and presales resources.
  • Train on vendor sales tools.
  • Train on vendor processes and systems.
  • Manage minimum certification levels of partners.
  • Involving partners in vendor training and events.
  • Ensure operational excellence of vendors within partners.
  • Place orders on vendor timeously.
  • Provide fast and accurate quotes.
  • Pass credits by vendor and to reseller/partner.
  • Ensure ETA and delivery information.
  • Escalate partner operational issues at vendor and focus on resolution.
  • Align vendor resources to partners.
  • Ensure stakeholders at vendor interface with stakeholders at partner at the following levels: Technical, Presales, Sales, Management, Marketing.
  • Work with partners to drive marketing initiatives on behalf of vendors, including marketing events, tele-campaigns, internal incentives, promotion of vendor events, and driving vendor GTM's with partners.
  • Manage vendor sales process.
  • Deal registration.
  • Discount management.
  • Lobby support for partners at vendor.
  • Margins management (ensuring integrity of channel pricing).
  • Vendor sales funnel management and reporting funnel to vendor.
  • Enlist vendor support to drive opportunity to closure.
  • Vendor relationship management.
  • Ensure relationships are maintained with key vendor contacts required to be successful quarterly review for partner.
  • Solution focus for each partner.
  • Vendor focus for each product.
  • Take ultimate responsibility for revenue target allocated to partner.
  • Drive Pinnacle product focus within each respective partner.
  • Be custodian of vendor relationship at partner.
  • Ensure vendors' products are top of mind with all key stakeholders within partner.
  • Analyze market segments and develop marketing strategies to build product demand by creating effective solutions and awareness of product and brand.
  • Provide marketing plans and GTM plans for sales team.
  • Liaise with vendor and industry to understand product and market trends and amend plans accordingly to ensure efficient product life cycle management and maximize opportunities.
  • Clearly communicate product, market strategy, objectives, and technical.
  • Strategic account management plan for all channel partners to be presented once a quarter as part of quarterly review.
  • Monitor inventory (inventory turns, stock ageing, stock days, obsolesces, stock outs) in order for stock to meet all key performance indicators.
  • Negotiate targets, rebates, co-op marketing funds, stock rotation, pricing, and supply.
  • Manage backorder and warranty return.
  • Ensure customer-related queries are effectively dealt with and solved.
  • Assist team with other related functions when and where required.
  • Submit Weekly/Monthly/Quarterly reports as required by management, vendors, and analysts.
Requirements:
  • Matric with mathematics is essential.
  • Sales and Marketing qualification and/or relevant diploma is preferred.
  • 2 to 3 years IT sales experience is essential.
  • Previous IT distribution experience will be an advantage.
  • Excellent knowledge of MS Office suite is essential.
  • Knowledge of CRM and ERP system is preferred.
  • Knowledge of process critical in sales e.g. RMA's & deliveries.
  • Service quality orientated.
  • Ability to work under pressure.
  • Relevant technical knowledge and technology driven.
  • Customer focused.
  • Excellent time management.
  • Well organized.
  • Copes effortlessly within a high stress and pressurized environment.
  • Willing to go the extra mile.
  • Self-actualization (capacity to assert oneself).
  • Motivation (ability to motivate others).
  • Negotiation (in a spirit of co-operation with the aim of an amicable outcome).
  • Tact (courteous, diplomatic, respectful manner).
  • Excellence orientation (set and achieve high standards & ongoing improvement).
  • Feedback (provide positive, helpful & productive feedback).
  • Liaison (establish effective personal contact / channel for Communication between parties).
  • Written communication (convey information through written instruction).
  • Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures).
Personal Attributes:
  • Well-groomed and highly presentable.
  • Well organized individual.
  • High attention to detail.
  • Assertive and positive individual.
  • High level of energy.
  • Team player.
  • Motivated and driven.
  • Self-starter, self-confidence, and self-driven.
  • A high level of perseverance.
  • Be patient, tolerant, and diplomatic.
  • Problem solver.
  • Positive attitude.
  • Proactive individual.
  • Analytical thinker.