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Post Advances Support Officer

2 months ago

Durban, KwaZulu-Natal, South Africa Armstrong Appointments Full time
Job Title: Post Advances Support Officer

Armstrong Appointments is seeking a highly skilled and detail-oriented Post Advances Support Officer to join our team. As a key member of our support team, you will be responsible for ensuring the smooth processing of advances deals post payout.

Main Responsibilities:
  • Process unpaid debit orders in a timely and accurate manner.
  • Issue settlement letters to customers within agreed Service Level Agreement (SLA) turnaround times.
  • Assist in implementing controls and processes to reduce turnaround times of issuance of letters while ensuring all related risks are addressed.
  • Responsible for assisting in implementing processes and controls to ensure that all deals are settled and matured on time.
  • Ensure accurate and timeous settlement of deals whereby higher amounts need to be reversed due to unpaid debit orders.
  • Prepare legal statements accurately, incorporating all legal charges necessary, to balance to the iMAL system for all deals that are required.
  • Prepare audit statements and SARS requests for the required audit period, taking into account all paid-up deals.
  • Process refunds accurately and timeously, and assess and implement new processes and controls to reduce refund payments made by ensuring debit orders are cancelled timeously.
  • Ensure all post-payout deal amendments are handed in by the department, including processing of write-offs for abandonment or collection and amendment to deal book codes.
  • Amend debit orders in terms of banking details, dates, or amounts as per request from the branch, which will include suspensions, once-offs, and amendments.
  • Process salary deal repayments accurately and timeously monthly as per the salary deductions received from the Finance department.
  • Ensure all requests received via email/Web are captured on the log and the paid-up letters are extracted with valid screenshots and sent to the Post Advances Supervisor for sign-off.
  • Responsible for ensuring that all customer reconciliations requested are completed within the required SLA times.
  • Responsible for ensuring that all control reconciliations are cleared on a daily, weekly, or monthly basis depending on the nature of the recons.
  • Ensure all reporting and escalation of relevant matters are done accurately and timeously, ensuring the impact on customers is kept to a minimal.
Requirements:
  • Matric
  • Finance Degree or Diploma
  • A minimum of 3-5 years of Bookkeeping experience
  • Shariah Banking experience would be an advantage, but is not necessary

Armstrong Appointments is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and detail-oriented individual with a passion for finance and customer service, we encourage you to apply for this exciting opportunity.