Debt Recovery Manager
4 months ago
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
**What you will love doing in this role**
- Drive department objectives and revenue targets
- Maintain key strategic relationships with internal and external stakeholders
- Drive operational and quality efficiencies
- Improve revenue through management of EDC’s and Debt Counselors, ensuring compliance with relevant regulations
- Improve revenue through initiation, implementation and completion of book sales
- Ensure service level agreements and contractual obligations are adhered to
- People, strategy and process management
- Provide accurate and relevant reporting in line with the department's requirements to maximize results.
- Ensure the implementation and optimization of projects and assignments
**What you'll need to do the job**
- Matric or equivalent
- A relevant tertiary qualification would be advantageous
- A minimum of 3 years experience in managing EDC’s would be advantageous or 5 years of experience leading a team within a performance / target-driven environment
- Proven track record in understanding and utilizing Debt Recovery techniques and strategies
- Must have a complete understanding of the Rules and Regulations of the Debt Collectors Act
- Competent in MS Office packages, particularly MS Word, Excel and Outlook
- Must be available to work shifts, weekends and public holidays
**Behaviours we love**
- Wow my **customer**
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- treat the business as?**my own**
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- play as a **team**
- Be helpful
- Be inclusive
- Find the fun
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