Debt Recovery Manager
5 months ago
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
**What you will love doing in this role**
- Drive department objectives and revenue targets
- Maintain key strategic relationships with internal and external stakeholders
- Drive operational and quality efficiencies
- Improve revenue through management of EDC’s and Debt Counselors, ensuring compliance with relevant regulations
- Improve revenue through initiation, implementation and completion of book sales
- Ensure service level agreements and contractual obligations are adhered to
- People, strategy and process management
- Provide accurate and relevant reporting in line with the department's requirements to maximize results.
- Ensure the implementation and optimization of projects and assignments
**What you'll need to do the job**
- Matric or equivalent
- A relevant tertiary qualification would be advantageous
- A minimum of 3 years experience in managing EDC’s would be advantageous or 5 years of experience leading a team within a performance / target-driven environment
- Proven track record in understanding and utilizing Debt Recovery techniques and strategies
- Must have a complete understanding of the Rules and Regulations of the Debt Collectors Act
- Competent in MS Office packages, particularly MS Word, Excel and Outlook
- Must be available to work shifts, weekends and public holidays
**Behaviours we love**
- Wow my **customer**
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- treat the business as?**my own**
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- play as a **team**
- Be helpful
- Be inclusive
- Find the fun
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Southern Suburbs, South Africa HomeChoice Holdings Limited Full timeAbout the RoleThe Debt Recovery Specialist will be responsible for telephonically collecting money from customers who have outstanding debt in order to generate cash flows, minimize bad debts, reduce the risk of write-offs and rehabilitate delinquent customers.Key ResponsibilitiesCollect money on profile 0 – 2+ delinquent accounts (60-90 days) within 30...
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Debt Recovery Manager
5 months ago
Southern Suburbs, South Africa Homechoice Full timehomechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. **What you will love doing in this role** - Drive department objectives and revenue targets - Maintain key strategic relationships with internal and external...
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