Insurance Underwriter

4 weeks ago


Sandton, South Africa Santam Full time

About Us

Santam is a leading insurance company in Southern Africa, committed to delivering Insurance Good and Proper. We're passionate about building strong relationships with our clients and employees.

Job Summary

We're seeking an Underwriting Consultant to join our team. As an Underwriting Consultant, you'll be responsible for servicing broker requests, providing support to intermediaries, and dealing with general insurance and policy-specific enquiries.

Key Responsibilities

  • Provide telephonic and email support to intermediaries and broker services
  • Deal with general insurance and policy-specific enquiries
  • Issue new policies, maintain policy records, and renew policies as needed
  • Assist in resolving insurance queries within required timeframes and compliance requirements
  • Manage client expectations on turnaround times for submitted requests
  • Adhere to underwriting criteria and business unit requirements
  • Assist in profiling clients with suitable products and underwriting criteria
  • Advise brokers on meeting clients' needs with correct cover and products
  • Assist in implementing solutions for improvement
  • Stand in for Consultants during busy periods or absence of key resources

Requirements

  • Matric/Grade 12
  • 60 commercial lines FAIS credits
  • Relevant insurance-related qualification (NQF lev 4) advantageous
  • Proven work experience in commercial, property policy administration, and underwriting within the short-term insurance industry
  • Minimum 3 years' experience in short-term insurance commercial lines and/or Property

Knowledge and Skills

  • Excellent verbal and written communication skills
  • Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
  • Ensure adherence to quality, compliance, and accreditation standards
  • Conduct efficient administration
  • Optimise work processes

Why Join Us?

We're committed to helping our employees realise their worth and achieve great things. Through our five business clusters, we provide opportunities for growth and development.


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