Underwriting Administrator

3 months ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Employee Benefits**Function**:Administration and Office Support**Date**:11 Sep 2024
- Achieve more than** **YOU BELIEVE**
- Discovery Corporate & Employee Benefits- Underwriting Administrator**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.**About Discovery Corporate & Employee Benefits**
- Discovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.**Key Purpose of the role**
- Assisting the underwriters with general administration related to underwriting. Ensure all the documents required by the underwriters are requested, sourced from suppliers e.g. Doctors, paid for and provided to the underwriters in their entirety. Answer all queries pertaining/related to underwriting. Ensure brokers are well informed by providing accurate information to them in order to adequately support clients. Attend to requests for members who want to be seen by our nurses. Compile underwriting status reports. Provide or receive half cost medicals from other insurers.

**Areas of responsibility may include but not limited to**
- Administration and execution of end-to-end underwriting processes as dictated by the UW SOPS
- **Reporting**:

- Status reporting of members in the UW process
- Audit report generation
- Reporting on volumes and SLA on personal and functional pools
- **Client Liaison**:

- Attending to queries, complaints, and escalations of clients
- Telephonic follow-up on client experience of the UW process
- Setting up and attending client meetings and compiling meeting minutes
- **Interdepartmental liaison**:

- Network with group risk divisions, smart service, executive wellness and other divisions within Discovery to facilitate and support the UW process
- Engaging with the reinsurer when necessary
- **System monitoring**:

- Supporting the UW division with system escalations and Jira tickets
- Enhancing the systematic processes through problem solving and recommendations
- **Operational**:

- Investigate reasons for anomalies on any underwriting admin process and troubleshoot. Look out for members that need decisions to be re-applied
- Compile a report for brokers from SFE and Compass, send medicals requirements requests to brokers/SC in order to be completed by member for underwriting members over the acceptable limit.
- Link the received completed medicals to the system and allocate to the underwriters for a decision.
- Send completed medicals to another insurer on request and/or request completed medicals from other insurer to underwrite member.
- Load members on the system to the smart service team for a nurse to complete required medical documents.
- Access completed medicals from the Smart Service System if not already on SFE.
- Verify the membership on Paradigm, that covers are aligned on SFE and Compass. Ensure member is on SFE.
- Ensure all documents submitted are correct and completed in full. Where documents are missing, source the documents from Meditech or other Pathologists.
- Once all documentation is attached on SFE, complete audit for Member and move it to the Underwriters.
- Index items using Paradigm and SFE.
- Load payments to doctors on the Supplier Worksheet, send proof of payments to doctors and ensure that medicals are obtained once payment is received.
- Assist team members with ad hoc functions.
- Adhere to working hours and hybrid working arrangements.

**Personal Attributes and Skills**
- Self-starter with a high attention to detail and be able to multi-task
- Good at follow through
- Exceptional ability to communicate written and orally
- Problem solving and solution focused
- Analytical - interpretation
- Building relationships
- Coping with pressure (deadlines)
- Time-Management and Organizational Skills
- Must be team orientated, willing to assist other team members in the office
- Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
- Outstanding customer service skills

**Education and Experience**
- Matric - essential
- Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory
- Medical background is beneficial
- Minimum 1 year’s working experience in Group Risk Underwriting.
- Knowl

  • Claims and Underwriting Administrator

    3 months ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Employee Benefits**Function**:Claims Administration**Date**:4 Oct 2024 - Achieve more than** **YOU BELIEVE** - Discovery Corporate & Employee Benefits- Claims and Underwriting Administrator**About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in...

  • Underwriting Assistant

    7 months ago

    Sandton, South Africa Sanlam Full time

    **What will you do?** - We have an exciting opportunity for an **Underwriting Assistant **within our** Financial Lines **Underwriting Departments.**What will make you successful in this role?** **Key responsibilities include**: **Underwriting Assistance**: - Draw monthly renewal list. - Check claims experience. - Send out renewal invitations / reminders. -...

  • Underwriting Assistant

    6 months ago

    Sandton, South Africa Sanlam Full time

    **What will you do?** - We have an exciting opportunity for a **Underwriting Assistant **at SHA Risk Specialists.**What will make you successful in this role?** **Key responsibilities include**: **Underwriting Assistance**: - Draw monthly renewal list. - Check claims experience. - Send out renewal invitations / reminders. - Follow up on invitations /...

  • Underwriting Assistant

    6 months ago

    Sandton, South Africa Sanlam Full time

    **What will you do?** - We have an exciting opportunity for an Underwriting Assistant within SHA Risk Specialists.**What will make you successful in this role?** **Key responsibilities include**: **Underwriting Assistance**: - Draw monthly renewal list. - Check claims experience. - Send out renewal invitations / reminders. - Follow up on invitations /...

  • Underwriting Assistant

    4 months ago

    Sandton, South Africa Sanlam Full time

    **What will you do?** - We have an exciting opportunity for an Underwriting Assistant at SHA Risk Specialists within the Digital Distribution team.**What will make you successful in this role?** **Key responsibilities include**: **Underwriting Assistance**: - Generate monthly renewal lists for SME Digital Business - Ensure the renewal reports are updated...

  • Underwriting Assistant

    4 months ago

    Sandton, South Africa Sanlam Full time

    **What will you do?** - We have an exciting opportunity for an Underwriting Assistant within SHA Risk Specialists.**What will make you successful in this role?** **Key responsibilities include**: **Underwriting Assistance**: - Generate monthly renewal lists for SME Digital Business - Ensure the renewal reports are updated timeously. - Proactively ensure...

  • Executive Administrative Coordinator for Underwriting Team

    1 month ago

    Sandton, South Africa HR Genie Full time

    Job Title: Executive Administrative Coordinator for Underwriting TeamAbout HR GenieWe are a dynamic organization seeking a highly skilled and detail-oriented Executive Administrative Coordinator to join our underwriting team. This role offers an exciting opportunity for the right individual to take on new challenges, develop their skills, and contribute to...

  • Liability Underwriter

    6 months ago

    Sandton, South Africa Sanlam Full time

    **What will you do?** - We have an exciting opportunity available for a Liability Underwriter within our SHA division.**What will make you successful in this role?** **Key responsibilities include**: **Underwriting** - Underwrite and manage a portfolio of existing and new business, which may be complex in nature, including all tasks associated therewith but...

  • Junior Underwriter

    7 months ago

    Sandton, South Africa Sanlam Full time

    **What will you do?** - We have an exciting opportunity available for a **Junior Underwriter (Accident and Health)** based in Illovo, Sandton.**What will make you successful in this role?** **Key responsibilities include**: **Underwriting and Monitoring Duties**: - Underwrite new business, which may be complex in nature, including all tasks associated...

  • Commercial Underwriter

    3 months ago

    Sandton, South Africa PSG Konsult Full time

    To provide underwriting assistance to the Advisers. The position will focus on commercial lines and transport business **Responsibilities**: - Manage policy renewals - Handle and solve client enquiries (all existing business enquiries and potential new clients) - Maintain MyPractice System - Manage Administrative Documentation (detailed records) - Maintain...

  • Underwriter: Digital Distribution

    6 months ago

    Sandton, South Africa Sanlam Full time

    This role is for a commercial underwriter with experience in PI, Liability and Cyber.**Underwriting (Core)** - Ability to conduct risk analysis in respect casualty business (Liability and Professional Indemnity) for accurate underwriting - Quoting and dealing with queries from brokers on any referrals that arise out of the digital platform. - Managing...

  • Underwriting Consultant

    6 months ago

    Sandton, South Africa Moving Heads Personnel Full time

    **Underwriting Consultant** **Sandton** - Driving the formulation and implementation of the risk model and claims philosophy, analysis of claims and other data to recommend and implement changes to the risk model. - Sanctioning new risk strategies, managing relationships and policies with the reinsurers, creating training material and educate risk...

  • Underwriter: Digital Distribution

    4 months ago

    Sandton, South Africa Sanlam Full time

    **What will you do?** - We have an exciting opportunity for a Underwriter: DD at SHA Risk Specialist.**What will make you successful in this role?** **Underwriting (Core)** - Quoting and dealing with queries from brokers on any referrals that arise out of the digital platform. - Managing administrative processes and accounts issues arising out of the use of...

  • Underwriter: Professional Indemnity

    1 month ago

    Sandton, South Africa Sanlam Full time

    **What will you do?** - We have an exciting opportunity for a** Underwriter: Professional Indemnity** at SHA Risk Specialists.**What will make you successful in this role?** **Key responsibilities include**: **Underwriting**: - Underwrite and manage a portfolio of existing and new business, including all tasks associated therewith but not limited...

  • Underwriter Pi X2

    4 months ago

    Sandton, South Africa Sanlam Full time

    **What will you do?** - We exciting opportunity for a Underwriter with in our Professional Indemnity Underwriting team at SHA Risk Specialists.**What will make you successful in this role?** **Key responsibilities include**: **Underwriting**: - Underwrite and manage a portfolio of existing and new business, which may be complex in nature, including all...

  • Casualty Underwriter

    3 months ago

    Sandton, South Africa Sanlam Full time

    **What will you do?** - Santam Broker Solutions (SBS), Commercial Underwriting has a position available for a Senior Casualty Underwriter who will be based in Alice Lane Sandton.**What will make you successful in this role?** - To provide specialist underwriting knowledge in respect of the Casualty portfolio (which incorporates the Liability and Accident...

  • Underwriter (Mum)

    6 months ago

    Sandton, South Africa Guardrisk Full time

    **Introduction** The incumbent of the role is responsible for underwriting/Policy Administraction, such as issuing new business, effecting changes/endorsements to existing business, providing overall supporting role to the renewal process (i.e. preparation of claims reports and preparing renewal terms templates), and liaising with brokers. **Role...

  • Associate Underwriting Consultant

    6 months ago

    Sandton, South Africa Moving Heads Personnel Full time

    **EXPERIENCE IN LIFE INSURANCE IS ESSENTIAL** - Driving the formulation and implementation of the risk model and life claims philosophy, analysis of claims and other data to recommend and implement changes to the risk model, sanctioning new risk strategies, managing relationships and policies with the reinsurers, creating training material and educate risk...

  • Underwriter - Single Projects & Construction

    6 months ago

    Sandton, South Africa Sanlam Full time

    **What will you do?** - We have an exciting opportunity for an Underwriter: Single Projects & Construction within SHA.**What will make you successful in this role?** **Key responsibilities include**: **Underwriting** - Underwrite and manage a portfolio of existing and new business, which may be complex in nature, including all tasks associated therewith but...

  • Manager: Motor Underwriting

    6 months ago

    Sandton, South Africa Sanlam Full time

    **What will you do?** - This career opportunity is available at **Santam Broker Solutions (Commercial Underwriting)** for a **Manager: Motor Underwriting**.**What will make you successful in this role?** - To manage Santam’s Commercial Motor business to ensure achievement of profitable growth targets which includes the following key...