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Healthcare Support Services Coordinator

1 week ago

Pretoria, Gauteng, South Africa Clinigen Full time
Job Details

This role requires a highly skilled and experienced Clinical Administrator to join our operations team at Clinigen. The successful candidate will be responsible for ensuring the smooth delivery of wound care services to our clients, working closely with representatives and other stakeholders to achieve this goal.

Responsibilities
  • Liaise daily with representatives regarding new patients, status of authorisations and stock requirements.
  • Coordinate the invoicing of stock as soon as EMT receives a request for NPWT, and ensure accurate communication of patient information to relevant parties.
  • Verify and submit motivation forms to funders in a timely manner, ensuring all necessary documentation is complete.
  • Communicate with representatives regarding missing information or invalid photographs on motivation forms, and request necessary documentation in writing.
  • Maintain accurate records of stock versus authorisations and re-authorisations, eliminating any duplication of efforts.
  • Ensure daily follow-ups with funders regarding submitted authorisations, and communicate authorisation numbers or declines to relevant parties.
Requirements

A minimum of 3 years' administrative experience in wound care, specific device knowledge, and a strong understanding of ICD-10 coding, medical aid guidelines and prior authorisation processes are essential for this role.