Customer Service Ambassador

1 month ago

Knysna, Western Cape, South Africa Dream Hotels and Resorts Full time
Job Title: Customer Service Ambassador

Job Overview:

The Resort Guest Relations Team serves as the first point of contact for guests visiting or staying at Dream Hotels and Resorts. This role involves providing exceptional customer service, handling guest inquiries and requests, managing reservations, and ensuring a positive guest experience throughout their stay.

Key Responsibilities:

  • Guest Check-In and Check-Out: Welcome guests upon arrival, check them in, and provide information about resort facilities and services. Assist guests with check-out processes, finalize payment transactions, and address any final requests or concerns.
  • Welcome and Greet Guests: Provide a warm and friendly welcome to guests upon arrival. Assist with efficient and accurate check-in and check-out processes.
  • Reservations Management: Manage room reservations, including bookings, cancellations, and modifications, to ensure accurate and up-to-date guest information. Work closely with the reservations team to maximize room occupancy and revenue.
  • Guest Services: Respond to guest inquiries, requests, and complaints promptly and professionally, providing personalized assistance and solutions as needed. Arrange for special services or amenities for guests, such as restaurant reservations or transportation.
  • Information and Assistance: Provide guests with information about local attractions, dining options, events, and activities to enhance their experience during their stay. Assist guests with directions, transportation arrangements, and other information they may require.
  • Guest Relations: Build positive relationships with guests by anticipating their needs, addressing their concerns, and exceeding their expectations. Handle guest feedback and complaints with empathy and professionalism, taking appropriate action to resolve issues and ensure guest satisfaction.
  • Administrative Tasks: Maintain guest records, reservation logs, and other administrative documentation accurately and confidentially. Assist with billing, invoicing, and financial transactions as needed.
  • Communication: Answer phone calls, emails, and in-person inquiries, directing them to the appropriate departments. Relay messages and information to guests and staff members as needed.
  • Collaboration: Coordinate with hotel departments to ensure smooth communication and guest services. Work closely with housekeeping to manage room turnovers and maintain cleanliness standards.
  • Security and Safety: Maintain a secure and safe environment by monitoring guest access and following safety protocols.
  • Upselling: Promote resort amenities and services to guests, encouraging additional bookings or purchases.

Benefits:

Dream Hotels and Resorts offers a competitive salary range of $45,000 - $55,000 per year, depending on experience, plus benefits including health insurance, paid time off, and opportunities for professional growth and development.

  • Sales Associate

    4 weeks ago

    Knysna, Western Cape, South Africa Tailormade Solution Full time

    About UsAt Tailormade Solution, we pride ourselves on delivering exceptional customer experiences. We're a dynamic team dedicated to providing the best possible service in our fast-paced retail environment.Job SummaryWe're seeking an experienced and skilled Sales Associate to join our PNP Supermarket team. As a key member of our front-line staff, you'll play...

  • Front Desk Ambassador

    4 weeks ago

    Knysna, Western Cape, South Africa Career Custodians Full time

    Village N Life is a leading local tourism and hospitality group that prioritizes exceptional customer experiences. As a key member of our team, you will be responsible for creating a seamless and welcoming experience for our guests from the moment they arrive.We are seeking an experienced receptionist to join our luxury hotel in Knysna. The primary purpose...

  • Product Knowledge and Customer Engagement Lead

    1 hour ago

    Knysna, Western Cape, South Africa Profile Personnel Full time

    About Our ClientOur client is a leading provider of technical products and services, seeking a Techincal Sales Consultant to join their team.The successful candidate will have a strong background in sales and marketing, excellent communication skills, and the ability to work closely with the sales team.The estimated salary for this position is $100,000 -...

  • Luxurious Travel Experience Coordinator

    4 weeks ago

    Knysna, Western Cape, South Africa Career Custodians Full time

    Company OverviewVillage N Life is a leading local Tourism and Hospitality group that sets the standard for exceptional service. We strive to exceed our guests' expectations through unparalleled experiences.SalaryThe estimated salary for this position is R250,000 - R350,000 per annum, depending on experience.Job DescriptionAs a Travel Support Manager at...

  • Front Desk Hospitality Specialist

    4 weeks ago

    Knysna, Western Cape, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality group in South Africa, known for its exceptional service standards. If you thrive on a company culture that focuses on employee growth and incentives, this is the right opportunity for you.Pezula Nature Reserve is a luxurious haven located in Knysna, offering pristine landscapes, indigenous forests, and...

  • Senior Technical Solutions Specialist

    1 hour ago

    Knysna, Western Cape, South Africa Profile Personnel Full time

    Job OverviewWe are seeking a highly skilled Techincal Sales Consultant to join our team at Profile Personnel. This role involves providing expert technical solutions and building strong relationships with clients.The ideal candidate will have in-depth knowledge of technical products or services, excellent customer engagement skills, and the ability to...

  • Experienced Travel Experience Coordinator

    4 weeks ago

    Knysna, Western Cape, South Africa The Legends Agency Full time

    The Legends Agency is seeking a skilled Travel Support Manager to join our team.Location: KnysnaSalary Range: R 24,000 - R 32,000 per monthAbout the RoleThis is an exciting opportunity for a detail-oriented and customer-focused individual to create unforgettable travel experiences for guests visiting our luxurious reserve. As a Travel Support Manager, you...

  • Travel Experience Coordinator

    1 month ago

    Knysna, Western Cape, South Africa Career Custodians Full time

    Job Title: Travel Support ManagerVillage N Life is a leading local Tourism and Hospitality group where we strive to go above and beyond to exceed our clients' expectations. Our company culture focuses on employee growth through career development and incentives, making us a great fit for those who thrive in a dynamic environment.We're looking for a Travel...

  • Luxury Tourism Business Development Manager

    3 weeks ago

    Knysna, Western Cape, South Africa The Legends Agency Full time

    The Legends Agency is seeking a highly skilled and experienced Hospitality Sales Manager to drive sales growth and build strong relationships with tour operators, travel agents, and partners.With 2-3 years of sales experience in the tourism industry, you will be responsible for maximizing revenue from strategic partnerships, monitoring performance, and...

  • Restaurant Operations Supervisor

    3 weeks ago

    Knysna, Western Cape, South Africa Kencorp Full time

    About KencorpKencorp is a leading provider of fast food services, committed to delivering exceptional customer experiences and maintaining high standards in restaurant operations.Job SummaryWe are seeking an experienced Restaurant Operations Supervisor to oversee the day-to-day activities of our restaurants, ensuring seamless execution of tasks, efficient...

  • Relaxation Specialist

    3 weeks ago

    Knysna, Western Cape, South Africa Career Custodians Full time

    Village N Life, a leading local Tourism and Hospitality group, prioritizes exceptional employee growth through career development and incentives. We seek an individual who thrives in a culture that values innovation and excellence.Pezula Nature Reserve, a luxurious haven in Knysna, South Africa, is hiring a Relaxation Specialist (Seasonal). This serene...

  • Global Travel Experience Specialist

    1 month ago

    Knysna, Western Cape, South Africa Career Custodians Full time

    Job Description:Village N Life, a leading local Tourism and Hospitality group, is seeking a skilled Travel Consultant to join our team at Pezula Nature Reserve in Knysna, South Africa.This luxurious haven offers a serene and immersive experience with nature, high-end accommodations, and world-class amenities. As a Travel Consultant, you will be the go-to...

  • Travel Experience Coordinator

    2 months ago

    Knysna, Western Cape, South Africa Career Custodians Full time

    Travel ConsultantCareer Custodians is a leading Tourism and Hospitality company where we strive to exceed our clients' expectations. We're looking for a skilled Travel Consultant to join our team, someone who can help our guests plan unforgettable experiences.What We're Looking For: We're seeking a Travel Consultant to assist our guests in planning their...

  • Sales Expert with Technical Acumen

    4 weeks ago

    Knysna, Western Cape, South Africa Profile Personnel Full time

    Job Title:Sales Expert with Technical AcumenAbout Us:Profile Personnel is a leading recruitment agency dedicated to connecting professionals with top companies.Role Overview:We are seeking an experienced Sales Expert with a strong technical background to join our team. The ideal candidate will have in-depth knowledge of technical products and services, as...

  • Animal Nutrition Business Development Specialist

    4 days ago

    Knysna, Western Cape, South Africa Sydsen Uthintane (Pty) Ltd Full time

    About the CompanySydsen Uthintane (Pty) Ltd is a leading player in the Agricultural Sector, committed to providing high-quality products and services to our clients. We are seeking an experienced Sales Representative to join our team in Western Cape, Knysna.About the RoleThe successful candidate will be responsible for overseeing the entire sales cycle, from...

  • Senior Hospitality Manager

    4 weeks ago

    Knysna, Western Cape, South Africa The Legends Agency Full time

    At The Legends Agency, we are seeking a seasoned Senior Hospitality Manager to lead our team of exceptional individuals in delivering world-class service.Estimated Salary: R 18 000 - R 22 000 per annumJob Description:The ideal candidate will possess excellent leadership skills, a passion for hospitality, and the ability to excel in fast-paced, luxury...

  • Luxury Hospitality Leader

    3 weeks ago

    Knysna, Western Cape, South Africa Career Custodians Full time

    Village N Life is a leading local Tourism and Hospitality group that sets the benchmark for excellence in customer service. As a Service Supervisor, you will be part of a team that prioritizes employee growth and development, making it an ideal company for those who thrive in a dynamic environment.We are seeking a highly motivated individual to join our team...

  • Relaxation Experience Coordinator

    4 weeks ago

    Knysna, Western Cape, South Africa The Legends Agency Full time

    We are seeking a skilled Relaxation Experience Coordinator to join The Legends Agency in Knysna. This exciting opportunity is focused on delivering an exceptional spa and wellness experience for our valued guests.Salary: R 17,525 per monthThe successful candidate will be responsible for creating a seamless and enjoyable experience for our clients. As the...

  • Front Office Coordinator for Trust and Investment Team

    3 days ago

    Knysna, Western Cape, South Africa Garden Route Recruitment Solutions Full time

    We are seeking a highly organized and communicative Admin and Front Office Assistant to join our trust and investment team in Knysna. As the first point of contact for clients and visitors, you will provide exceptional customer service and ensure the smooth operation of our office.Your key responsibilities will include managing the switchboard, handling...

  • Restaurant Operations Supervisor

    4 weeks ago

    Knysna, Western Cape, South Africa Kencorp Full time

    Kencorp seeks a seasoned Restaurant Operations Supervisor to lead our team in providing exceptional dining experiences. As a key member of our management team, you will oversee the day-to-day operations of our restaurants, ensuring seamless service delivery and maintaining high standards of quality.About the RoleWe are looking for an experienced professional...