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Customer Experience Specialist

1 week ago

Boksburg, Gauteng, South Africa Job Masters Full time
Job Description

We are seeking a highly motivated and experienced Customer Experience Specialist to join our team at Job Masters. As a key member of our customer service department, you will be responsible for ensuring that our customers receive exceptional support and service.

The successful candidate will possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You will be expected to handle customer inquiries, resolve issues, and provide accurate information in a timely manner.

This is an excellent opportunity for a career-minded individual who is passionate about delivering exceptional customer experiences. If you have a strong background in customer service, a positive attitude, and a desire to succeed, we encourage you to apply for this role.

  • Main Responsibilities:
  • Handle customer inquiries via phone, email, and chat
  • Resolve customer complaints in a professional and courteous manner
  • Provide accurate and up-to-date information on products and services
  • Work effectively with internal teams to resolve customer issues
  • Maintain high levels of customer satisfaction through effective issue resolution and follow-up