Operations Management Specialist

7 days ago


Boksburg, Gauteng, South Africa Dames Appointments Full time
Job Overview

Dames Appointments seeks a highly skilled Operations Management Specialist to oversee the delivery of exceptional customer service. This role involves coordinating teams to ensure timely and high-quality service delivery, acting as the primary point of contact for clients, and providing resources to complete services.

Key Responsibilities
  • Establish and maintain effective communication with customers through various channels.
  • Respond promptly to client inquiries, resolving issues efficiently.
  • Handle and resolve customer complaints in a professional manner.
  • Provide accurate pricing and delivery information.
  • Perform customer verifications and set up new accounts.
  • Process orders, forms, applications, and requests in a timely manner.
  • Organize workflow to meet customer timeframes and direct unresolved issues to designated resources.
  • Manage customer accounts and keep records of interactions and transactions.
  • Prepare and distribute customer activity reports and provide feedback on the efficiency of the service process.
Requirements
  • High school Diploma (Grade 12) or equivalent qualification.
  • Excellent knowledge of customer service principles and practices.
  • Proficient in relevant computer applications, including Word, Excel, and PowerPoint.
  • Ability to type efficiently and effectively.
  • Knowledge of administrative procedures and numeric, oral, and written language applications.
  • Candidate should have prior experience in call center or customer service work or store administration.


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