Claims Resolution Specialist

4 weeks ago


Randburg, Gauteng, South Africa iSON Xperiences Full time
Job Title: Claims Resolution Specialist

We are seeking a highly skilled Claims Resolution Specialist to join our team at iSON Xperiences. As a Claims Resolution Specialist, you will be responsible for resolving customer claims in a fair and timely manner, ensuring that our customers receive the best possible service.

Key Responsibilities:
  • Determine the validity of customer claims and escalate where necessary
  • Apply policy and procedure when handling claims
  • Resolve claims in a timely and fair manner
  • Communicate settlement outcomes to customers
  • Keep accurate records of all claim-related items
  • Investigate and resolve claim exceptions and queries
  • Draft and submit settlement letters for management approval
Requirements:
  • Grade 12 or equivalent qualification
  • Previous claims handling experience (advantageous)
  • Previous experience as a representative on a Financial Services Provider (FSP) license (advantageous)
  • Basic understanding of Microsoft Office
  • Bilingual (advantageous)
  • Ability to work well under pressure and meet deadlines
  • Strong service ethic and administrative skills
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package


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