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Senior CyberSource Integration Specialist
1 week ago
We are committed to delivering exceptional payment experiences for our clients at Capitec Bank. To achieve this, we need a skilled CyberSource Consultant to lead the implementation and integration efforts for our merchants, Payment Facilitators, and Payment Service Providers (PSPs).
Key Responsibilities :
- Technical Support and Issue Resolution :
- Provide first-line support for any basic technical issues that arise.
- Raise project requests for new features that need to be enabled or are required for compliance with mandates.
- Support the resolution of technical issues by raising tickets with the support team and prioritizing their resolution.
- Implementation and Integration :
- Assist with the implementation and integration activities for large merchants, Payment Facilitators, and Payment Service Providers (PSPs).
- Support testing of new features such as Apple Pay, Network Tokenization, and other emerging technologies.
- Provide configuration and enablement support on the CyberSource platform.
- Client Support and Training :
- Offer ongoing support throughout the project lifecycle, from pre-implementation to post-implementation.
- Conduct product training sessions for merchants and PSPs to ensure they are well-versed in using the CyberSource platform.
- Provide support while pitching the CyberSource gateway to new customers, including presentation, upsell, and presales activities.
- Strategic Advisory :
- Suggest new solutions that could be beneficial for our partners and their customers.
- Manage merchant API implementations and MID onboarding processes.
- Handle prioritization with schemes and issuers on declines and ensure mandate and compliance management.