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Senior CyberSource Integration Specialist

2 weeks ago

Randburg, Gauteng, South Africa Capitec Bank Full time

We are committed to delivering exceptional payment experiences for our clients at Capitec Bank. To achieve this, we need a skilled CyberSource Consultant to lead the implementation and integration efforts for our merchants, Payment Facilitators, and Payment Service Providers (PSPs).

Key Responsibilities :

  1. Technical Support and Issue Resolution :
    1. Provide first-line support for any basic technical issues that arise.
    2. Raise project requests for new features that need to be enabled or are required for compliance with mandates.
    3. Support the resolution of technical issues by raising tickets with the support team and prioritizing their resolution.
  2. Implementation and Integration :
    1. Assist with the implementation and integration activities for large merchants, Payment Facilitators, and Payment Service Providers (PSPs).
    2. Support testing of new features such as Apple Pay, Network Tokenization, and other emerging technologies.
    3. Provide configuration and enablement support on the CyberSource platform.
  3. Client Support and Training :
    1. Offer ongoing support throughout the project lifecycle, from pre-implementation to post-implementation.
    2. Conduct product training sessions for merchants and PSPs to ensure they are well-versed in using the CyberSource platform.
    3. Provide support while pitching the CyberSource gateway to new customers, including presentation, upsell, and presales activities.
  4. Strategic Advisory :
    1. Suggest new solutions that could be beneficial for our partners and their customers.
    2. Manage merchant API implementations and MID onboarding processes.
    3. Handle prioritization with schemes and issuers on declines and ensure mandate and compliance management.