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Senior Voice Communication Specialist

2 weeks ago

Randburg, Gauteng, South Africa HuntWave Technologies Full time

About Us

HuntWave Technologies is a leading provider of cutting-edge technology solutions. We are committed to delivering exceptional customer experiences and empowering our employees to excel in their careers.

Job Summary

This Senior Voice Engineer role offers an exciting opportunity to join our team and contribute to shaping the future of voice communications. If you have a passion for innovation and a drive to deliver exceptional results, we encourage you to apply.

Key Responsibilities

  • Lead the design and implementation of enterprise voice solutions to meet business requirements and industry standards.
  • Collaborate with cross-functional teams to ensure seamless integration of voice solutions with collaboration tools.

  • Maintain accurate and detailed documentation of voice solutions and perform thorough testing to ensure high-quality deliverables.

  • Conduct regular performance analysis to identify areas for improvement and implement changes to optimize voice network performance.

  • Develop and implement voice security measures to protect against common threats and ensure compliance with industry standards.

  • Stay current with emerging voice technologies to recommend innovative solutions that enhance service offerings and user experience.

  • Provide technical guidance and mentorship to junior voice engineers and support teams to promote knowledge sharing and skill development.

  • Assist in the planning and execution of IT projects related to voice communications and collaborate with stakeholders to ensure successful project outcomes.

Requirements

To succeed in this role, you will need:

  • Strong expertise in VoIP technologies, including SIP, RTP, and QoS.

  • Hands-on experience with Cisco Unified Communications Manager (CUCM), Call Manager Express (CME), and Unity Connection.

  • Proficiency in configuring and troubleshooting Session Border Controllers (SBCs) and voice gateways.

  • Knowledge of Microsoft Teams Phone System, Direct Routing, and Operator Connect.

  • Experience with Cloud-based VoIP solutions such as Cisco Webex, Zoom Phone, and RingCentral.

  • Understanding of voice security protocols, encryption techniques, and toll fraud prevention.

  • Strong troubleshooting skills for QoS, jitter, packet loss, and latency issues.

  • Familiarity with SIP trunking, PRI, and PSTN connectivity.

  • Experience with contact center solutions, including IVR, call routing, and CRM integrations.

  • Knowledge of networking fundamentals, including VLANs, firewalls, and IP routing.

  • Experience with monitoring tools such as SolarWinds, Wireshark, and Cisco RTMT.

  • Ability to work with PowerShell and Python for automation and scripting.