Healthcare Registration Coordinator
1 month ago
About the Role
This position serves as the initial point of contact for patients at Facility MaineHealth, requiring exceptional customer service skills in all interactions. The Healthcare Registration Coordinator is responsible for accurate and complete patient registration, insurance verification, medical necessity validation, identifying and collecting amounts due from patients, entering orders, and facilitating an efficient flow of clinical, administrative, and clerical tasks.
The role involves obtaining patient signatures on consent and assignment forms and applicable insurance denial notices. Additionally, the coordinator assists with arrangements for patients with special needs, adhering to established protocols and accuracy standards while demonstrating Champions of Care expectations of Welcome, Listen, and Serve.
To succeed in this position, the employee must be competent, flexible, and adaptable to changes in healthcare delivery and technology.
Key Requirements
- Education: A high school graduate preferred.
- License/Certifications: Not applicable.
- Experience: Previous clerical healthcare experience is preferred, while previous customer service experience is required.
- Completion of a formal medical terminology course and customer service training within one year after hire.
- Familiarity with insurance plans and their requirements is desired, including knowledge of worker's compensation, managed care, Medicare/Medicaid, and medical office procedures.
- Strong interpersonal skills are necessary, allowing interaction with patients and others in a courteous, tactful, and effective manner.
- A strong command of the English language, with the ability to speak and write clearly, is essential. Knowledge of French is helpful.
- Proficiency in using personal computers for online data entry and typing, faxing, copier, and computer skills are required.
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