IT Service Delivery Manager

3 days ago

Randburg, Gauteng, South Africa Pillango Placements Full time
Job Title: IT Service Manager

Become a key figure in an innovative company that is breaking the mould and driving success in the healthcare industry by bringing on high-performing individuals with a positive, growth-oriented mindset to be part of their ongoing achievements.

Job Summary:

Lead the implementation of IT Service Management (ITSM) processes and tools to improve IT service quality, efficiency, and alignment with business needs.

Key Responsibilities:Process Management
  • Develop and drive ITSM implementation plans, configuring tools and training IT staff to align with business needs. Collaborate with stakeholders to monitor progress, tackle risks, and support ongoing service improvements.
Incident Management
  • Assess and prioritize incoming incidents, diagnose root causes, implement timely solutions, and document all actions taken to ensure effective incident resolution.
Problem Management
  • Conduct root cause analysis to uncover underlying issues, facilitate corrective actions to prevent recurrence, and monitor trends and progress in problem resolution.
Change and Release Management
  • Coordinate, document, and communicate changes to minimize disruption, keeping stakeholders informed and building strong relationships. Focus on managing customer expectations and partnering with Service Request teams for smooth prioritization and timely updates.
Requirements:Qualifications & Experience:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 2 years experience in IT service management or a related role.
  • ITIL Foundation certification (preferred).
Knowledge and Skills:
  • Strong understanding of ITIL best practices and processes.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills, both written and verbal.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Proficiency with incident management and service desk tools.
  • Understanding of Medical practice management and switching technology preferred.
  • Strong behavioural and leadership competencies.

Pillango Placements is committed to equal opportunities for all applicants regardless of their background. If you're a motivated and ambitious individual looking for a new challenge, apply through our Applicant Tracking System to be considered for this exciting opportunity.

The final remuneration package offered by the employer will be determined based on market standards, considering the candidate's qualifications, skills, and level of experience. Pillango Placements retains the prerogative to provide a remuneration package that aligns with industry norms and the specific attributes of the selected candidate.

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